Reviews
2011 Ford Ranger Pickup
Great deal on an excellent 2011 Ford Ranger. Well worth the drive from Frederick MD. Received top dollar for my trade and got the best deal of any comparable truck on CARS.COM. Knowledgeable, courteous and friendly staff made the car buying experience a pleasure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Paul, thank you for your business, and making the drive from Frederick. We are glad you are happy with your purchase, and proud of our team!
Excellent Buying Experience....
Just purchased a suv from here on 10-28-15. It was fast and painless. We had an outstanding salesperson named Phil Tremmel. He got us in and out in no time and gave us an awesome vehicle at an awesome price ! Definitely coming back when we have to. Thank you Phil and Five Star.....John & Kimberly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad you were so happy. Phil is a valuable member of our team here. We look forward to continuing to earn your business!
Worst dealership experience of my life
I stopped here to look at a couple used cars. Blake the salesman would not leave me alone and kept following me. I told these people a dozen times I was just looking. They kept trying to steer me towards those ugly green and purple Mirage cars. Took me on a test drive after I said no, took credit info, then two more guys were in my face while I was waiting trying to get me to buy this car. I finally left with a whopping headache and never did look at the cars I was interested in. I never heard from them again. They must have been desperate to sell these Mirage vehicles.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Fantastic 10 10 10 10
The dealership was very good and Blake and Steve took very good care of me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Judine, we are very happy to hear Blake and Steve did a great job. Its our goal to make sure you are completely satisfied.
Excellent Service
NEIL Dimond was excellent in showing us all the features and explained how everything worked on the Outlander. we are recommending him to our Friends and Family. Very professional employee's that takes care of their customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jim and Melony. We are glad you would recommend Neil. He is a very valuable member of the team!
This dealership exceeded my expectations
Blake Gray and all of the Five Star Mitsubishi staff were accommodating to everything that I wanted and needed in a new vehicle. I am beyond happy with my new vehicle. The dealership is kid friendly too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, thank you for those kind words. Blake always strives to make a buying experience as pleasant as possible. And since we are mostly parents here, we try to make it pleasant for kids as well!
No pressure friendly and knowledgable sales
I stopped into Five Star just to see what my options were and drove out with a new 2015 Outlander Sport...Special Thanks to Steve Trexler for helping me out! The process itself was very simple and quick. I was truly impressed with the time that Steve took to make sure I was familiar with all the bells and whistles! Ever drive a vehicle and realize you don't know how to turn lights or wipers on? Well Steve makes sure you know all the basic info and has an answer for every question...he took the time to make sure that I knew all options available so that I could make the best informed decision that was right for me. I would recommend Five Star Mitsubishi Altoona ...the building itself is clean and efficient and everyone that I saw had a ready smile and was very friendly. There wasn't any pressure to buy or for an answer - the entire experience made me feel like they opened the doors just for me that day - awesome! Customer service at its best!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Red, we are glad you had such a great experience. Its what we strive for every day. Steve is a valuable member of our team, and we are glad he was so thorough with you!
Completely Satisfied!
Will responded quickly to email and followed through by phone. Ken was a terrific salesman, and Scott was extremely helpful with the financing. This was the easiest and best experience I have had in buying a car. Everyone was friendly and accommodating. The hardest part of the whole experience was travelling to & from the dealership. I wish it was closer. The car is exactly what I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your kind words, Cathy. We are glad Will, Ken and Scott made the experience easy for you. They are valuable members of our team! Sorry we are a hike for you, but however we can help, please let us know!
Super Accommodating & Friendly! Great Deal!
Got a good deal on a great car. Everyone at the dealership was friendly and helpful. Haven't had the car in for service yet, but the buying experience was terrific
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Glad to hear it was such a great experience! Who was your salesperson? We want to make sure to give them the credit they are due.
The Best Ever!!!!!
Our experience was hassle - free and Blake was fun to deal with.The dealership was kid friendly and everyone was nice.We would recommend our friends and family members to five star everytime.Thanks five star.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for those words, Johnathon. We are glad to hear Blake made it fun. There is no reason to always be serious, even during an important time. And thank you in advance for the referrals!