Auto Haus of Yorktown

Unethical. That’s the best word to describe these guys. Dishonest? Sure. Deceitful? Sure. Devious? Sure. I purchased a used Merc S550 the day before Thanksgiving and had agreed to take it that afternoon and return in that Sunday for them to correct some body damage. During my test drive, it had become obvious the Heads-Up-Display wasn’t functioning properly (double vision/ focus problems), and I agreed with my salesperson it would just need an adjustment. When I returned it, I pointed out that I’d been unable to find the adjustment. They were going to take care of it. The salesperson called me Tuesday, after they’d finished the bodywork, to tell me they had adjusted the HUD and it was almost right. They were going to take another look at it after that. OVER A WEEK later, my salesperson called to tell me they have identified the problem as a bad HUD unit and it would need replacement, but they won’t do it (pre-existing?). Long story short: I explained to my salesperson that this is not a bad HUD unit (I could see the LED display below the dash, and it was working perfectly). Internet research turned up that 1) the HUD is not and never was adjustable, and 2) the problem is caused by the car having an incorrect windshield installed in it. The car had a full CarFax report, but this never showed up in that report. (Side Note: This dealership had apparently replaced the brakes in this car two months prior, but that too was kept out of the CarFax report.) They told me to come get the car as they were finished with it. The end result? The managers at Auto Haus refused to correct the problems. My car has several systems dependent upon that windshield. I’m stuck. Their lack of honesty and ethics has ruined what should have been an exciting experience for my family. Instead, it just leaves a bad taste in my mouth! So again, after more research, I took the car to my local Mercedes dealership and sure enough, the windshield had not been calibrated. In fact, it couldn’t be calibrated because it was the wrong windshield! This aftermarket windshield was causing fault with the Dystronic system, the rain sensor, the Heads Up Display, and the Lane Keeping Assist. None of these had been working properly due to the windshield not being calibrated. It cost me $3,000 to get the right windshield installed and calibrated! This is why we try to buy cars through reputable dealers. In this case, I failed. So why would anybody buy a car from a company like this! Save your money for an honest dealer.

I was lucky enough to get Nate as my representative. He was accommodating, friendly and very knowledgeable. Not only did he do what he said, he always went a step beyond. The entire process was a no pressure experience. Diana completed my transaction and was so organized it went very quickly.

Auto Haus is a reliable dealership to purchase your next vehicle. Chase Boyer was phenomenal with the entire purchasing paperwork process. My new to me Used vehicle purchase 2015 Nissan Pathfinder drives smoothly. There were many additional features with my vehicle which makes my commute very comfortable.

good starting with KEN bad ending. He over commit customers for the sale and once it's sold, he don't reply or pick up the phone calls. He committed me for the license plate bracket which was missing in the car I bought and its been over a 1 1/2 months with no response after so many calls & text. Finally I ordered it myself and have to change my reviews. Totally ignorant and they lost a future customer Will complaint to BBB & DMV.

Just when I thought I had said everything nice I could about this incredible dealer when I bought my beautiful pre-owned auto in January, IT HAPPENED AGAIN!! While waiting for my wife's auto to be serviced, we were shown an absolutely gorgeous pre-owned Mercedes wagon. My wife sat in the immaculate vehicle, we tested it, we drove it home, and that's where it is now. With expert and friendly sales personnel, good deals on autos you can't find anywhere else, and competent service, why even look elsewhere? We are SOLD on AutoHaus!!!

My first visit to this shop for my Mini Cooper (recommended by a friend) after being taken advantage of at the local BMW dealership. I tried to get my own parts, and failed miserably... but the staff was so wonderful about everything. They communicated with me well, and I had a great experience.

Ken Petty was very helpful, friendly and easy dealing with a fast check out. I’m definitely will be definitely buying with them again soon. Overall highly recommended.

I had an over all great experience with my transition. This was the first time going to this dealership. They are very user friendly and the staff is great. I want ti thank the sales person Harrison and the manager Vince for great customer service they provided. I just realized that I did not have a license plate bracket so I call to let them know. They informed me they will order the part and put one on at no additional cost. They have made me a very happy customer. I am sure they will get repeat business from me. I love my new ride

I recently purchased a Porsche 911 from Auto Haus in Williamsport, VA. I found my experience was one of the best I ever had at a Car Dealership. I have been buying cars from car dealerships for over 30 years Greg Omera and Manager were excellent and I recommend them to anyone who wants to buy beautiful import cars in excellent condition!

This is the third vehicle I bought from Auto Haus. Chase always makes the customer experience unmatched!! If you want top notch service, fair prices in a stress free environment then this is your dealership!!! Thanks again Auto Haus team..