Auto Haus of Yorktown

This is the 6th Mercedes Benz I have purchased from Autohaus. I found their salesman Tony Muller to be the most knowledgeable of his product of any sales person with whom I have dealt in my 55 years of car buying. That’s and the quality of their products is why I keep returning.

This was my third purchase from the Williamsburg location. I am pleased with my purchase. Vince and Austin were very helpful even staying well past closing time. I have used their service department as well in the past always with great service and friendliness.

Tony Muller, sales manager and staff were helpful with the purchase of vehicle and highly recommend. Professional group and helpful at every step of the process. Also would like to thank Chris at Yorktown location with help he provided with final paper work.

Chase Boyer was super, easy to talk to and listened. I can't remember he name but the finance lady was also super. She was quick and had everything ready in a flash. Will buy from same spot in near future.

I just bought my fourth Mercedes from Auto Haus Yorktown. Austin and his team really have it right, costumer service is always the number one priority. If you want to be treated like family this is the place to buy your next car. A special shout out to Diana the hardest working lady in the car finance world. thanks Auto Haus Yorktown your team rocks!

I stumbled across this dealership by looking for a vehicle on CarFax and what I saw made me want to look into it for myself. When I arrive at the place, I was amazed by how organized and welcoming the place was. I met with Chase Boyer and he was very professional and courteous. I did not spend a lifetime at the place and I did not feel as though the vehicle was forced on me. I actually test drove the vehicle twice before I made my decision. I was disappointed that the vehicle that I drove up from Chesapeake, VA to see was sold, but there were others on the lot that I saw. I found one that was a different color, but it took some getting used to. I usually buy my vehicles from a new car dealership but in this case I was willing to make an exception. Job well done Chase. Now lets see if the product will out perform the service.

From the moment I first contacted Auto Haus, their response was prompt, courteous, and helpful. The vehicle I bought, a rare BMW, was a consignment sale, and our salesman Brandon worked with the car's owner to quickly secure a deal. I had a few requests for some additional photos and information, which I received the next day, and were exactly what I wanted. Finally, a few small service issues were handled up-front before I even saw the car. Five out of five stars, would absolutely buy from Auto Haus again. Mike L. Richmond, Va

Our buying experience at Autohaus was excellent. Chase Boyer was fantastic to work with! Car was brought from Williamsburg location to Yorktown for me look at.

Great experience buying an E300. Second purchase from Autohaus. Tony and Travis made it a very pleasant experience. I would definitely recommend this dealership to anyone.

Contacted dealership through CARS.COM requesting additional photos of a Mercedes CL 550 due to the dealership only uploading the window sticker and their dealership advertisements (no actual photos of the vehicle - poor marketing), and immediately was sent the "auto response" email from the dealership. Chris Bryant followed up to my request for vehicle photos by sending a link that provided multiple error messages when accessing, and no actual vehicle photos. When I directly reached out to Chris Bryant, I NEVER HEARD BACK after letting him know the link was inoperable, and I still would like to see the vehicle, or requested if they could be informative enough to let me know if it has sold. After doing additional research on my own, it appears now the vehicle may no longer be available, as it is removed from their websites all together, and the sales rep. WILL NO LONGER RESPOND TO ATTEMPTS OF COMMUNICATION. I own a business myself, and find this to be a lack of effective follow-up, and dismissive all together, especially in times where businesses should be putting out the effort to maintain good customer contact, and making relationships to gain more business!