Grappone Ford

My girlfriend and I were thrown into a used toyota corolla, drove it, and then were sat inside... next thing we know we are presented with papers to sign in order to purchase the vehicle! ARE YOU KIDDING ME!!! they did not even ask if we liked it. The only reason we are going back is because of a superb salesman in BOB COTTER! Be weary of Gerry and Lena. Friendliness however is unmatched. Shortly after writing the paragraph above I was contacted by Greg Grappone who showed a great deal of interest in my dis-satisfaction. I just feel as though the majority of the salespeople lack the same intentions, or morals as the owners.

Ordinarily, we don't recommend businesses or services to others, lest their experiences differ greatly from that of our own. This is the second exception we have ever made. We are totally satisfied customers. From its inception, there has been an overwhelmingly positive attitude clearly evident among the visible employees. At all times, they carry the Grappone name with due respect. This week, both vehicles needed service (over the course of three days). We live a good distance away, and a loaner car available yesterday morning was a convenience for which we are grateful. Yesterday, Adam took great care in ensuring that all issues encountered during the service were understood, as well as all available options. He went above and beyond to offer us not only the most cost-efficient solutions, but the best solutions for the life of the vehicle. I must add that Adam, Grappone's latest gem of a service representative, applied a solution to a longstanding check-in difficulty for those of us who own more-than-one-of-the-same-make vehicles who have not memorized their VINs. Perhaps there are not many of us, but regardless, this uncomplicated-to-provide fix will save time for customer and representative alike. Finally, we have had a tremendously stressful year with illness, loss, and, like the rest of the world, financial uncertainty. One thing that was consistent was knowing we would not have to give a second thought to our vehicles, because they are in such very capable hands. This might just sound like rhetoric, but we are fully aware that our safety has been, and is, literally in Grappone employees' hands. We don't take that for granted. Grappone is the ONLY auto service and repair business to ever win us over. Consistently. Whoever "vets" their employees does an amazing job. The invisible, yet invaluable, mechanics behind the door have never let us down. We are most appreciative of Grappone Quick Lane.

I visited this dealer looking for a new Fusion and wound up buying a used car. The salesman quoted a price 1,000 over their published internet price. When I discovered the mistake the next day, a call and a quick visit to the dealership was all it took to have the sales contract rewritten in my favor. I went away happy. The only downside to this whole experience was the inordinately long wait to have the car detailed. Even at that the salesman was very helpful and offered to do whatever I required.

This was my second car purchased with Diana, and she did a great job of making it a pleasant experience. I would recommend her and the dealership to anyone. I only wish that I had not lost her business card over the last three years, since my last purchase.

We took one of our Hybrid Fords in for service, the last time the brakes were so bad they said it was dangerous to drive according to Seth, now they are good which was a mistake they were suppose to be questionable, but someone checked the wrong box. So my problem is when do you believe them. How many times have they lied before or made a mistake. Dont go here for service or to buy a car.

Diane was super friendly and even put up with my grumpy husband! We went in one day and drove the car and then returned the next day to buy it. There weren't any high presure sales people just nice people who were OK with hearing "we need to think about this a few days" Great Job!

Just bought our second car in 5 months. Grappone is not the closest dealership available to us, but we found the atmosphere helpful and straight forward, all the employees were pleasant and knowledgable. They were willing to work with us on price and financing. I felt that everone was professional, honest and I didn't feel that there were gimmicks. Clearly we are repeat customers and will continue to return.

We visited the Grappone Ford dealership three times. Spoke with Diana on the first visit. Because we liked her demeanor we asked for her on each subsequent visit. Diana was quite informed on the different Ford models and she took her time answering all our questions. There was no pressure in selling an automobile to us.

I gave this dealership the rating I did because there sales associates in particular LI TSAO was very nice,personable and a pleasure doing business with, If I didn't deal with him I prob wouldn't have purchased a vehicle from your dealership He gave me a great price and was very fair with my trade in. Those that use grappone should ask for LI TSAO