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Sullivan Auto Trading Inc.

(384 reviews)
Visit Sullivan Auto Trading Inc.
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 9:00am–5:00pm
Tuesday 9:00am–7:00pm 9:00am–5:00pm
Wednesday 9:00am–7:00pm 9:00am–5:00pm
Thursday 9:00am–7:00pm 9:00am–5:00pm
Friday 9:00am–7:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm 9:30am–3:00pm
Sunday Closed Closed
(540) 328-2080 (540) 328-2080

Reviews

(384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Experience

I would have to say this was and has been the best place I have ever purchased a vehicle. I haven't purchased one since 1999. However I had to purchase this year and couldn't ask for a better place to have done it at. Great experience all around with the vehicle i got and the friendly and profesional staff. Family oriented facility which was nice made me feel right at home. The purchasing process was quick but thorough and extremely painless. Unlike my past experiences with other dealership where it has taken as long as 12 hours. Got to say all in all I will definitely buy here again and recommend anyone else to them as well. Thanks to the whole staff for everything you did to offer me the best experience you could.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great feedback, so blessed to have you as our customer

2005 Chevy Silverado 1500 Z71

Great experience. Thanks Don, Scott, and Amie for making this experience pain free. A week after purchasing the truck, there were issues with the brakes. Sullivan's replaced the brakes for free. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the review, grateful to have you folks as our customers

They really took care of us on a personal level!

We don?t have good credit but they worked with the bank to get us a good loan to help us rebuild our credit. A few weeks later I started to hear a noise and called Scott. He had me bring it in and within 5 minutes was able to identify the problem. He made us a priority and took it straight to the back to have it fixed. I was in and out within about an hour! They are good people that stand behind their name! Thanks! We will buy from here again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks summer for the review, I am glad we got your new car straighten out

third card

this is the third car that I bought at Sullivans and I could not be more satisfied with the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for being a loyal customer

Strong A+ for the sullivan team

Everything you hoped for in buying a used car .... Fast process ... Easy no hassel .... Lots vehicles to pick from at a price we could live with . It's a busy family operation that has the feel of a good down home place with the big city know how ! Follow up has been great and willingness to stand behind there word . We will buy again ! Thanks James and Lori

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review, very glad to have you as a customer

. Karen Clark

My experience with Sullivan Auto Trading was impeccable! I purchased a 2004 BMW X5, this vehicle looks and drives like it's brand new! The price was more than reasonable!!!!!! The Riley family and the entire staff are very professional, patient, and accommodating! This buying experience has been the best that I have ever had with any dealership ! I will make the 2 1/2 hour drive again to purchase another vehicle from Sullivan Auot Trading.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review. You bought a very nice vehicle, we hope it serves you well

Great Experience & Wonderful People

I had been looking for an Acura TL for a long time, and I found the one I wanted at Sullivan's. The car was beautiful and in excellent shape. The deal was easy for me because I knew what I could and could not do financially. When we couldn't come to an agreement on my trade-in value and loan rate, I had to walk away from the deal and the car I really wanted. I was treated with respect throughout the entire experience. Scott was very kind and extremely patient as we spent two hours hashing out the details, and with other customers bustling through the dealership, not one time did I feel rushed. Finally, he was able to work an amazing deal out so that I could afford the car I really wanted. I can honestly say this is one of the best experiences at a dealership I have ever had. Not only do they have a great selection of cars, but everyone working there is wonderful and eager to work with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review. We feel so blessed to have made you comfortable in such a large purchase. Enjoy your new Acura TL

Great car Great price Great service

I just purchased an Infinity G 35 from Sullivan's. I searched for a couple of months but I couldn't find what I wanted in my price range. Until I saw their ad for my car. I got up early the next day and drove from Richmond and was pleasantly surprised that the car was everything that was advertised.(I was not so happy at other dealerships I visited) I will definitely be coming back for my next car great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the feedback. Enjoy your new Infiniti G35

Best serice and buying experience! AAAAAA+++++

Purchased my pre-owned Dodge Ram from Sullivan's a few months ago. Buying process was very easy. Top notch service. I had an oxygen sensor turn on my check engine light. I freaked but Sullivans put me in a loaner and fixed it without any cost to me! Made me very happy with a wonderful clean one owner truck with a great group of people to back me up when I need it! I would and already have recommended people to Sullivan's! You will be very pleased with your new vehicle and you will be greatful to see excellent customer service! I couldn't speak more highly of them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the great feedback. Hope the truck serves you well

Sullivan Auto Trading

I just loved our experience with Sullivan's Auto Trading dealership. I could not have asked for a better group of people to assist us in purchasing our 2005 GMC Sierra Truck. I have searched the internet for 3 months to find the right vehicle and nothing compares to the quality and service we received at Sullivans. I highly recommend everyone checking out Sullivans inventory and purchasing a vehicle from their lot. You will not regret the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the feedback, hope your new truck serves you well