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Sullivan Auto Trading Inc.

(384 reviews)
Visit Sullivan Auto Trading Inc.
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–5:00pm
Tuesday 9:00am–7:00pm 9:00am–5:00pm
Wednesday 9:00am–7:00pm 9:00am–5:00pm
Thursday 9:00am–7:00pm 9:00am–5:00pm
Friday 9:00am–7:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm 9:30am–3:00pm
Sunday Closed Closed
(540) 328-2080 (540) 328-2080

Reviews

(384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Not your average used car dealership

I recently purchased a truck from here. I dealt with Scott and the transaction was smooth and quick. Shortly after leaving I noticed that the truck was rumbling at highway speed and shaking when braking. I called them a couple days later after having my mechanic look at it and they told me to bring it in and they replaced the rear brake rotors and a seized U-joint free of charge even though it was purchased as is- no warranty. These people are the salt of the earth, not your typical used car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great people to buy from!

We bought my daughter her first car from Sullivan Auto Trading and we couldn't be happier! Not only did they made sure that the car passed Maryland State Inspection but they also checked the car to make sure that it was in safe operating order for my new driver! I will be back to see them when my son is ready for his first car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience! Scott bent over backwards for us

My husband and I are in a chapter 13 bankruptcy. Most places wouldn't even touch us. But I went to Sullivan Auto Trading on a friends recommendation and I must say they were extremely helpful and friendly. After driving several cars, we settled on an '06 Nissan Sentra. Then the dealing began. Scott was running into problem after problem all because we filed a chapter 13 and not a chapter 7. But he was determined to help us get the car we needed. We were hoping to avoid getting a car but I totaled mine so we had no choice. The process was nerve wracking but Scott had the faith that he would be able to make it happen and he did! I also want to say thank you to Bryce for constantly getting another car ready for me to try and to Amy for all her concern and warm wishes. I would recommend Sullivan Auto Trading to anyone in need of a good used vehicle. I want to add that some cars I drove needed alignments or balancing or new brake pads. I would tell them after my test drive and they would immediately take the car into the shop for the needed repairs. My daughter test drove one that had damage to the passenger door. When we returned the damage was repaired. I trust Sullivan's to honor their commitment to their customers. To always follow through on any problems that might arise. Thank you again to Scott, Amy, and Bryce for making it happen and for making it as pleasant as possible. Sincerely, Brian and Mary

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the feedback. We are blessed to have helped you folks. Thanks again

Liked them so much I bought a second car from them

Liked the first car I got from them so much that I went back for another. I was not disappointed in either purchase. I bought warranties for both vehicles. Never needed the first one, and when the catalytic converter went out on the second car(the warranty did not cover this, of course) they made sure that I was happy and all I paid to have it replaced was the deductible. They took care of it and I was very pleasantly surprised, and so glad that I bought my cars from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great feedback

Amazing, If I do say so myself, which I do!!

I had a great experience. Yeah sure buying your first car on your own is a little nerve racking. However, Scott Riley made my experience as painless as possible. I purchased a 2002 Jeep Grand Cherokee. It had the power and the space I wanted, It's not nice on gas, however that's not why you buy a V8, now is it? I came in and looked at the vehicle on the way back from fixing my old vehicle. I saw it online and instantly wanted the car. The only out-lying issues I had were tires (they were loud on the highway) and Fluids (transmission and Differentials) Other than that, it's a solid truck and will still pull a 6.5 0-60 time. I will definitely buy from Sullivan Auto Trading again. What people don't understand is that ALL used cars have issues, and technically my girlfriend's NEW car has more issues than my used car does. I'm a Jeep man at heart and always will be. For some reason I had been saying "Scott O'reilly" for the longest time, not "Scott Riley" and no one corrected me. The only issues I have now is some garbage oxygen sensor and heated seat and seat cover issue, but hey I sprayed WD-40 on the oxygen sensor and cleaned the air filter, and WAH-LAH! no more Check Engine light. I will definitely recommend to a friend. If you're looking for a solid used car, please go by and see them first, they'll set you straight and get you on the road quickly. Kind regards. and I give my best to Scott and his fam!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Disappointed

I was disappointed with Sullivan's. I recently purchased a 2006 Jeep Commander from them and when I bought the vehicle there already were a few things wrong but they did point them out to me, like how the catalytic converter/ O2 sensor needed to be fixed/reset and the car was pretty dirty on the inside but they promised to have it detailed and the things wrong with the car fixed. After I bought the car I left it with them for 5 days and they did fix some of the things wrong with the car like the driver side door handle and a leather seat that had some cracks in it; however, they failed to detail the car and fix the left rear wheel well and the engine light was still on. They said they could keep it longer and detail the car but I needed the car for transportation reasons but I don't see how the detailing shouldn't have taken more then 5 days especially with the facilities that are at Sullivan's. I got the engine light checked out by a mechanic and he told me that both catalytic converters were showing up as not working properly on his scanner. I don't really expect them to fix this because it was my error to not have had the car checked out before purchasing but I did not expect to have anything of that magnitude wrong with the car especially since they inspected it the day I purchased the SUV . The thing that was the most frustrating part about dealing with sullivan's was that my tags and titles have still not come in and it has been almost 30 days since the purchase of the vehicle and the temporary tags are set to expire before Sullivan's said they could overnight my new tags. I think in the future it would be wise for Sullivan's not to list cars on their website without having them ready to roll off the lot. With my experience so far I am not going to be purchasing another vehicle from Sullivan's.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dylan, If you are going to leave bad feedback, at least tell the truth. You and you mom arrived on a Friday morning to inquire about the 2006 Jeep Commander. The vehicle had just arrived late the night before. I told you and your Mom that we have not checked out the vehicle yet. I put air in the left rear tire which was low, pulled the Jeep around front so you could test drive it. You came back from the test drive and then try to negotiate the price. I presented you the facts that the Jeep was more than fairly priced. I agreed to buy the Jeep. We asked you and your Mom if we could keep the jeep until Monday to inspect and check the vehicle completely over as there was a check engine light on. The code was a catalytic converter code. Your Mom agreed with us to let it get serviced and get the whole vehicle checked over. You stated that you where going to a party at JMU over the weekend and you wanted to take the Jeep. Your Mom even offered you to take her escape and leave the Jeep here, but no you had to take the Jeep. You dropped the vehicle off Monday early afternoon and we went to work on it. We had to make an appointment with a local exhaust shop to have a new converter replaced. We also had to order an interior door handle that was broken, thus. The earliest appointment we could get was Thursday morning. We finished the Jeep by Friday afternoon and recleaned it as it looked as if you had been offroad with it, Mud everywhere. The Jeep had not even been here for 24 hours when you purchased it. The reason for the tight deadline on your plates was the dealer we bought it from had not turned the title over to us. They we waiting on the title due to a bank payoff. I feel if you are going to leave a dealer bad feedback when they did everything they promised to do. You could at least be honest about the situation. I hope the vehicle serves you well

Nice transaction, great vehicle!

Had a great experience with Scott buying a 4runner long distance at Sullivan Auto Trading. Scott was very understanding and helpful with everything. He answered all of my many questions and made the experience pleasant. I would recommend Sullivan Auto Trading to anyone looking for quality vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Erik for the feedback. Hope the 4runner serves you well

Purchased a SUV from them

On Christmas Eve I was looking on Cars.com looking for a SUV( I needed something bigger for me and my kids), when my mom came across the BMW X3. On Friday we went up there to trade my car in and purchase the X3, the process was so flawless and smooth it. We were in and out within 2 hours and driving off the lot with the X3. I would recommend this place to my friends and family very top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the feedback, hope the BMW serves you well

Second vehicle purchase

We just purchased our second vehicle from Sullivan. We have looked and researched long and hard to purchase a four wheel drive vehicle to use as our back up car. We purchased a Ford Explorer from Sullivan and once again we felt the process was simple and the vehicle was all we expected when we went to see it on the lot. Sullivan generally is a better price then most used car dealers around and they made sure a couple minor things were fixed before we left their lot after the purchase. I am sure we will return again. Thanks Scott, The Fletchers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the great feedback

Great Dealership

I would like to say that I had a great experience purchasing my SUV through Sullivan Auto Trading. The Staff worked very well with me and my transaction go very smoothly. I was in and out in no time.. not like other dealerships where you will be there for hours doing paperwork. they took the time to answer all my questions and explain everything in detail.. Thank you once again.. To The Sullivan Auto Trading Staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the feedback. Hope the vehicle serves you well