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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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I been with the dealship since 2014. Have bought 4 cars...

I been with the dealship since 2014. Have bought 4 cars since then. Would think of going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about another positive experience working with Zack and Paul. Congratulations on your 4th new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! We are your feel-good dealership The Management Team

Consumer response

I have such great experience with this dealership since 2014.

Amazing dealership -- everyone is very responsive,...

Amazing dealership -- everyone is very responsive, helpful, attentive, and professional. We purchased our first car here last week, and it was a great experience, from the moment we contacted them to the time we drove out of the lot with the car. These people are experts and really know what they're doing. Brian helped us figure out the specifics of our purchase, answered our many questions, coordinated with our 3rd party mechanic to arrange a pre-purchase inspection on the car, and had the car prepared/inspected for us in no time. Bill from Finance took care of all the finance/legal stuff and helped us get the best rates possible. We're so happy with our purchase and experience here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear, Ipek, that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Michaud Mitsubishi! We are your feel-good dealership The Management Team

I had a great experience working with Java on purchasing...

I had a great experience working with Java on purchasing my new Mitsubishi Outlander

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Yanni, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We are your feel-good dealership The Management Team

I'm a repeat customer. I bought a used car from them in...

I'm a repeat customer. I bought a used car from them in 2014, had it serviced there, and traded it in recently for a newer used car. The service is great; they have never steered me wrong, which is why I keep going back. A very friendly group of people, from sales to service to administrative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Michaud Mitsubishi. We appreciate your business and hope to see you again soon! We are your feel-good dealership The Management Team

I purchased my vehicle a few years back and have not been...

I purchased my vehicle a few years back and have not been disappointed. Zack is always there to answer any questions I may have, even to this day! The service department is always quick to respond and transparent about all the work they do on my car. Will continue to use and rely on Michaud Mitsubishi!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. Zack and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Michaud Mitsubishi. We are your feel-good dealership The Management Team

Zachary Michaud was there for me every step of the way! I...

Zachary Michaud was there for me every step of the way! I couldn’t be more happy with the service provided and the knowledge of the cars themselves. Zachary Michaud was my salesman and he was absolutely wonderful and I could not be happier. I was able to prove to myself that a Survivor can get back on her feet again and conquer the world with the right person on your path. I thank Mitsubishi Michaud for making my dream possible. My car has been a perfect fit for me and my daughter with everything that I wanted and hoped for and I recommend anyone to Michaud Mitsubishi in Danvers, Massachusetts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review, Marta! We are so glad that Zack had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We greatly appreciate your recommendation and hope you and your daughter enjoy your new car! We are your feel-good dealership The Management Team

We purchased our vehicle from Zack, he was so helpful and...

We purchased our vehicle from Zack, he was so helpful and made buying a car from him such a pleasure. We had experienced a terrible experience with another dealership and Zack put our minds at ease and we are so very happy with our new car and will definitely recommend and refer people to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that Zack had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Michaud Mitsubishi! We are your feel-good dealership The Management Team

I had the best experience with Zack with getting my new...

I had the best experience with Zack with getting my new car! He was so helpful with suggesting the perfect car for me and I couldn’t be happier with it! Definitely a great experience here and I would recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Melissa, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Zack and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! We are your feel-good dealership The Management Team

It was my first time in a dealership, and Zacks...

It was my first time in a dealership, and Zacks personality made the process easy. We shared a few laughs and helped eachother to make the right choice for me. There was no pressure and he instantly understood that I was not making the decision right then and there. I felt like there's a good chance that Zack could easily now be a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy Zack provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We are your feel-good dealership The Management Team

This team brings new pleasure and ease into buying a car!...

This team brings new pleasure and ease into buying a car! Zack made the process so chill and did everything he could to accommodate me. He, along with Bill in the financing department, were absolute rockstars and I cannot thank them enough! I will be doing all my business here moving forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Here at Michaud Mitsubishi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Zack and Bill, and it was a pleasure having you at the dealership. We appreciate your review! We are your feel-good dealership The Management Team