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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Easy to work with, the entire process took zero effort on...

Easy to work with, the entire process took zero effort on my end. They even managed to fit a new car into the specific budget I gave to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Peter! Here at Michaud Mitsubishi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! We are your feel-good dealership The Management Team

Joe was very helpful and personable. I am happy I...

Joe was very helpful and personable. I am happy I purchased with Michaud Mitsubishi. I would recommend this location for your new or used car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Frank, it's great to hear that you had such a positive experience working with Joe. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Michaud Mitsubishi! We are your feel-good dealership The Management Team

Everything in our dealing with Joe was very pleasant and...

Everything in our dealing with Joe was very pleasant and professional . Joe is very personable and likable . It was a pleasure and painless process all of the way through . The other sales people were funny and engaging even though it was not their sale .We will be back for future needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that Joe provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Michaud Mitsubishi! We are your feel-good dealership The Management Team

Awful trade in deals, no wiggle room, no real deals,...

Awful trade in deals, no wiggle room, no real deals, offered me $4,000 less then my car was worth for a trade in to buy another vehicle From them. The car I was trading I purchased brand new from them off their show room floor. They offered me 3,000 and an appraisal of almost 3,000 to fix minor damage I took to a body shop and got fixed the next day for 1,500$ have a friend also who said she took her Michaud Mitsubishi there for a car issue they tried charging her 100$ to JUST LOOK at the issue never mind fix it. Offered 16,500 for the car I was going to purchase, they drew up all the paperwork and tried to pull a fast one by leaving the original sticker price of 17,990 on a car worth only 17,500. Be very careful they say they are fiends but out to get money like every other dealership. CarMax offered me an insane check for 7,000 on the same car they were offering me 3k for. Thank you CarMax right across the street !!! Also they pulled 4 different hard inquiry credit checks on me without even asking My permission which dropped my credit score after putting a lot of recent work into fixing it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. The Management Team

This was by far the most positive experience I’ve ever...

This was by far the most positive experience I’ve ever had buying a car. This is a family owned business, and it felt like it. Nice people, no pressure, no games. Joe and the others at Michaud give car dealers a good name. I’ll be going back for my next car. I can’t say enough nice things.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Allison, for taking the time to share your thoughts on working with Joe and the rest of our team. We're glad to hear we delivered such a great experience! We are your feel-good dealership The Management Team

Everyone at the dealership was very helpful and buying my...

Everyone at the dealership was very helpful and buying my car was straightforward and simple. I would recommend Michaud Mitsubishi to anyone looking for a Mitsubishi or a used vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Eric, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! We are your feel-good dealership The Management Team

Everyone was very friendly. I felt welcomed and the...

Everyone was very friendly. I felt welcomed and the showroom was clean and well organized. The buying process was easy and quick. I would recommend this dealership for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new vehicle! We are your feel-good dealership The Management Team

I bought a car from George and I must say he made the...

I bought a car from George and I must say he made the whole experience stress free. He took the time to listen to all of our needs and then presented us with the vehicle that we ended up purchasing. He never pressured us into buying the car and ensured that we felt comfortable the through out the whole process. I have to say George is definitely an asset to the company and you can tell he has passion for what he does. THANKS GEORGE AND MICHAUD MISTUBITSHI

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Tony, Thanks for your feedback on your recent visit to Michaud Mitsubishi. I'm glad to hear that George was able to assist you with choosing the perfect vehicle and that you had such a positive experience working with him. We hope you will continue to enjoy your new vehicle! We are your feel-good dealership The Management Team

Zack was so helpful with our pre-owned vehicle purchase....

Zack was so helpful with our pre-owned vehicle purchase. He went above and beyond! Zack was spot on while showing us a variety of cars based on our preferences and made our experience quick, easy, and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Zack and our team, and we look forward to working with you again. We are your feel-good dealership The Management Team

I bought a car from Zack as a wall-in on a busy Saturday...

I bought a car from Zack as a wall-in on a busy Saturday morning and still got his utmost undivided attention. He was clear, professional, and very fast. I could tell he genuinely wanted to help me find the right vehicle for me and at the lowest cost possible, no B.S. I am SO happy with my new car and look forward to working with Zack in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Rob, Thank you for choosing Michaud Mitsubishi, your feedback and rating mean a lot to us. We're glad Zach was able to help, and we hope to see you again! We are your feel-good dealership The Management Team