Reviews
Awesome experience
I had driven by the newly added location for Michaud on Route 1 in Danvers an noticed a Ford Edge. After setting up an appointment to look at the vehicle, I arrived to find the salesman Dave Moretti awaiting my arrival. Dave was great to deal with and very knowledgeable in all aspects of our interaction from the owner, dealership, and the vehicle. The Edge was out front and ready for me to look at. Dave explained all the features of the car and we had a few laughs about the vehicle technology and that our age group is a bit slow with learning all that the car has to offer. I can't say enough about my experience at the Route 1 location of Michaud Mitsubishi. John was the sales manager and he was great to deal with also. Both men took the time to listen to my concerns (very few) and spend a great amount of time making sure the deal was right for me and my budget. I would highly recommend Michaud Mitsubishi to anyone looking to buy a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful experience.
My 14 year old Honda CR-V got rear-ended and "total loss". I was looking for my new car and went the other car dealer. in the beginning there was no connection right away and less impressive with the employee; decided not to have business with them. Me and my wife saw Mitsubishi Outlander displayed at the Liberty mall. We were impressed with the new design and made a decision to go to the car dealer. We went to Michaud Mitsubishi on Friday at 6pm, didn't realized they're already closed, but Mr. Dave Moretti, on his way to his music gig, spent a time to accommodate us but not selling the car yet. We connected with Mr. Moretti that day and decided to see him the following week. Mr Moretti is a very good person. He knows his job very well and how to connect with their costumer. He valued us very much and we had a wonderful experience with the Michaud Mitsubishi. Thanks a lot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
..BEST dealership hands down!!!
Have purchased many cars and this was the best dealership hands down!!!! Staff was great..went above and beyond..easy to deal with..got exactly what I was looking for in a car and a price..made it work for me..couldn't of asked for a better salesman... Brian Doherty was great!!! Will be highly recommending everyone I know looking for a car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!!
Our salesman, David Moretti, was outstanding!! He took the time to show us everything our new Outlander Sport did. He was extremely knowledgeable and helpful. This is by far the best car buying experience we ever had!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Michaud!!
I gave this dealership 5 stars because I had the best experience there today that I've ever had at any other car dealership. After being screwed over by a previous dealership I am so happy that Michaud helped me to take a huge weight off of my shoulders (and my pockets!) Friends and family have purchased cars from this dealership and were all very pleased just as much as I am! The owner Kevin was extremely friendly and welcoming! The senior sales consultant Jim Murphy helped me with my purchase and he was very nice and straightforward, did not sugarcoat anything to try and get a sale. I can tell that the owner and the salesmen there are very honest and care about having happy customers. Same with the receptionist as well! I am very happy with my new car I could not be happier with my purchase! Thank you Michaud!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michaud to the Rescue!!!
This is our second vehicle from Michaud. Couldn't have asked for a better experience! Dave Moretti was exceptional! He spent a great deal of time with us. Very patient and jovial. Very happy with our new purchase!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Study in Contrast
Immediately following an absolutely awful experience with a nationwide neighboring dealer, my experience with Michaud couldn't have been more different. Our dealings with Chris were excellent. His focus on insuring that our needs were met is so appreciated. At all times he was respectful and genuinely committed to taking care of the customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best dealer I've ever gone to!
Great place! Warren with sales is excellent. I had to bring my autistic son with me and he was so good with him, patient and kind. Very comfortable atmosphere. I had some minor dents that I noticed after the first day and they fixed them right away no hassle or charge. I am so glad I came here. I had some bad experiences at other dealerships. This place is the best! Thank you for my new standard G4 Mirage. It's the smoothest manual transmission I've ever drove :-) (Jennifer)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Most Fun Car Buying Experience Ever
I am super grateful for Rick and Dave for helping me get the perfect car - an adorable 2012 used Fiat 500. Most of my life I had perfect credit but a few years ago I had a bad financial situation happen and my credit is still recovering. I never dreamed I could even get a car loan so I was driving the Mitsubishi Eclipse I had for 11 years hoping that it would keep going. But I had spent at least $2,000 on repairs in the last 9 months. When Rick, the Sales Manager, told me he could get me a loan, at first I didn't believe him! But he did it! He got me a great deal on a car I love and an affordable monthly payment. Rick sent me to the perfect salesperson - Dave Moretti - who is also a musician like me and is not pushy at all. Dave worked very hard to see if he could find me a car that would work for me and I ended up with the perfect car - only 30,000 miles, mint condition. He was professional, helpful, courteous, attentive and provided stellar customer service. I highly recommend Dave and Rick at Michaud Mitsubishi. They really are wonderful. I used to dread visiting a car dealership because of pushy salespeople who I never felt listened to me. This totally changed my view. I would definitely send my friends and family here. I can't thank you guys enough for making my experience not only non-stressful, but actually FUN!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very pleasant first time buying a car
It was my first time buying a car and I had no idea how financing/leasing went. I wasn't sure about payments or insurance, or really anything. I had no plans to buy a car but my old car unexpectedly broke down making me decide to purchase a used car. Dave Moretti was able to explain to me everything I needed to know, walked with me outside (it must have been 90 degrees that day and humid) he showed me all the cars and helped me make a decision on a 2013 used Nissan Sentra. I couldn't be more pleased with my decision and couldn't have asked for better service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car