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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Tailored to my schedule and vehicle preferences...

I had a great experience with Dave Moretti at this dealership. Dave has a pleasant personality and was interested in helping me find the most appropriate car for me. Read about my experience below. I did some preliminary research online and picked a used car to test drive before I got there. I was in a huge rush as I hate taking time off work. I was offered coffee or water several times before the drive started. They have a keurig. We drove and talked about the car and what I was looking for. He asked questions to learn about what I was looking for, but he wasn't nosy and he was ok with my decision not to talk about my price ceiling. I decided that it was either the car that we drove or no car. I made an offer that I was comfortable with and he went to look at the car's paperwork and talk to a manager. I told him I was in a hurry and he needed to get back to me quickly. He was fine with this and he did return quickly. They made a counteroffer that I was happy with and I purchased the car. The rest of the process was reasonably quick and I am satisfied with my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent service

Brian Doherty immediately greeted us as soon as we got to the lot. He was very friendly, personable, and made us feel very comfortable with our car buying experience. He answered any questions we threw at him with ease. I would highly recommend Michaud Mitsubishi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful Experience Shopping for an Used Auto

While we like to browse the dealership parking lot looking for used cars, Dave Moretti appeared just when we needed someone to let us look inside the vehicle, of our choice. Dave gave us ample time to compare two vehicles that we were interested in. He took the time to show us both carfax's and what extra the dealership put into these two vehicles. Not once, did I feel intimidated working with Dave Moretti discussing the mechanics of these suvs. And, more importantly, he did not talk down to me. While discussing price, both Dave and Derek provided me a great deal and it was a great experience purchasing an used SUV from Michaud Mitsubishi. I would highly recommend purchasing a car/suv from them, as they are very helpful and treat each customer with respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Truly a Feel Good Dealership!

My husband and I had a perfect experience with the purchase of our new Outlander Sport. We had done our research and had previously test driven the Outlander Sport, so our minds were made up before we even spoke with a sales representative. We felt we were buying a great car for the money. The car also held up well in Consumer Reports, especially in the area of safety. Another pressing issue for us; our 2002 Honda was in need of retirement. So, we were very pleased with our purchase but, the truth is, our Sales Representative, Brian Doherty made the experience even more pleasant. He was ever so patient when we showed up 15 minutes before closing on a Thursday night, with two kids in tow. He never made it seem like a problem even after we apologized for our late visit. After a brief overview of the car with Brian, we made an appointment to return on Saturday at 8:30 am. We made our purchase on Saturday and met the rest of the staff. Everyone was so incredibly pleasant, from Brian our Sales Rep, Stephanie the Financial Specialist, Laura, the Sales Associate to Ervin who detailed our car after our purchase. We couldn't have been more impressed. Brian Doherty was so pleasant and efficient. He made the process easy and due to his great sense of humor, we actually had fun. Brian said, "Michaud is a feel good car dealer", and he was right! Thank you for great service and know we'll be back in say...13 years, LOL !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service! Always a wonderful experience

I never have a problem. Joe is a great salesman, honest and to the point. Their finance dept is wonderful and very helpful. I love my Outlander it is a great family car as well as sporty looking. The new 2015 models have more pep than the older models. I would recommend Michaud to anyone looking to get a good deal and great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent service

I pulled into Michaud Misubishi's parking lot and was greeted by Brian Doherty immediately. My car was making some god awful sounds and he asked if I was here for service. I told him I was ready to buy a new car. We both chuckled together. He sat me down and started talking logistics, he searched the lot, and put me a great new SUV that I absolutely LOVE! He is very genuine and kind. I would definitely recommend him for a nice raise! :) Tara Stasiowski

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best Sales Person!

My car dropped it's engine on Friday and I had to scramble to find a new one. I recently filed for bankruptcy due to being out of work for 2 years, I was worried that I would not qualify for financing because of this and I would once again be stuck buying an older vehicle with high mileage that would require lots of work. Brian was very understanding of my situation and actually listened to what I needed, wanted and could afford. He told me exactly how much I could get approved for based on my credit and only showed me cars that were within my budget. By far the best experience I've ever had at a dealership! I would recommend Michaud Mitsubishi to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very Pleasant

I was treated with utmost respect, My dealer Brian Doherty was such a gracious gentleman he did all he could to make sure I was comfortable and was sensitive to my needs. I also feel like I got a great deal from them! I recommend this dealership to anyone hoping to buy a Mitsubishi :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best Buying Experience Ever and sales Person!

I have bought many vehicles in my lifetime, but I have I never dealt with a dealer that made you felt welcome and most of all did not pressure you to buy! Every detail of the car was covered and they did not try to talk you into buying a car with features you did not want . Tom Colpitts went out of way to help us understand every feature of our car even setting up Bluetooth and making sure we left feeling confident. He was the best car salesman I have dealt with. He also told to stop by anytime if we had a problem and he would help us. I went to our bank for financing and then came in to Derek Pound and he literally in one minute beat our bank's rate by over a full point! We love our Outlander and would recommend this dealership to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

sales person was very informativ and very honest and friendl

if i had to buy another car again i would recommend Michaud mitsubishi and i would recommend this dealership to anyone the service was excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.