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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Such a GREAT experience!!!

I can not say enough about my sales person Joe LaFratta. I was looking for a very specific car and wanted to pay a specific price. Joe found the perfect car for me and my family and I paid exactly what I wanted to. He answered every question I had and made my experience relaxed and care free ( unlike most car salesmen ). I have recommended Joe LaFratta to all of my friends and family and will never buy a car from anyone else!! Thank you Joe, your the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

"Outstanding experience"

I have never felt so good about a car buying experience. Kelly, Brian and Stephanie were absolutely amazing, professional, courteous. Huge thanks to you guys. Mauricio A.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Was a winner of a so called contest of theirs

3 prizes available; $25,000, Disney vacation, or "$300 worth of gold coins". They send out a flyer with a simulation key fob that lights up with a number, that has to match the scratch off location. They match, we call and go drive to the dealership. After a half-hearted attempt to peddle cars. We were given a Sacajawea dollar and a one dollar scratch(a loser) and told that was the prize. Not listed anywhere! If you want to give your money to these scam artists go for it!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

it was a very friendly environment

I thought the sales person was great he pointed me to the right car for me i would recommend any one to buy a car from joe lafratta

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I could not be happier.

I came in just to look around because my credit is poor and did not think i could get financed. I was greeted by Joe LaFratta who answered all my questions and was not once pushy or untruthful. Long story short, to my complete surprise I drove away in my 2013 Ford Focus about 45 min later with a warranty and a payment I can afford. I have already recommended my family and coworkers to Joe and Michaud Mitsubishi. They are truly nice people that really want to help. I cannot thank them enough. Thanks Joe LaFratta

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best dealership I have ever dealt with

Louis made my car buying experience so easy! Never did I feel a moment of pressure as I had at EVERY other dealership. The minute I walked in, I felt extremely comfortable. I felt like I had known Louis for years. He answered all of my questions and more! He took the time to talk everything through with me, so I felt very confident in my decision. Kevin Michaud also introduced himself and explained what a close family their business is...several employees being there for 20+ years. He gave me top dollar for my trade and the best price around on a 2013 Ford Explorer. The process was so smooth. I will highly recommend Michaud to everyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Couldn't Be Happier

Joe LaFratta made me feel like family to the dealership as soon as I walked in. I was in trouble with a leased car due to a job which had me traveling all over New England - I was quickly relieved of my fear and put at easy that Michaud Mitsubishi would be the only stop I would have to make. The process was easy, Joe walked me through my desired in a car along with my finical abilities and helped me pick out the best car I have ever owned. I know I am in a dependable, high performance car which will last me many years. I will not hesitate to go back and buy my next car when the time comes. Thank you Michaud Mitsubishi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great dealership

I just bought a 2015 outlander sport from them and they were top notch, our dealer Brian Doherty was professional, friendly, patient and I will be a returning customer in the future thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A pleasant experience....

Brian Doherty was very helpful without being pushy. He explained all of our options and then worked out a great deal for us. He was courteous with great customer service.. Would shop with Mitsubishi again. The owners and complete crew are great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The customer service and overall experience is priceless

I have and will continue to refer people to this great dealership.dave moretti went above and beyond to make me feel comfortable and and at home!!!!also followed up with my experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.