Reviews
I have not had the opportunity to purchase a new car in a...
I have not had the opportunity to purchase a new car in a LONG time. My credit is horrible. I could only get used vehicles at buy here pay here places(which sell the most horrible vehicles). The staff - especially Michael Simon and Kevin Michaud worked miracle. They made sure I walked out of there with the best deal on a 2013 Lancer! I would recommend them to ANYONE struggling with bad credit!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
outstanding service
I bought a 2011 Toyota Versa and my experience buying the car was so smooth, without any hassles, both Brian and Margaret were extremely helpful to me in getting the right car. I definitely would recommend this dealership and its employees to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I totally dislike the car buying experience as I no...
I totally dislike the car buying experience as I no longer have the patience to deal with the "xx" dealers try to put you through. I had none of it in my dealing at Michaud and I attribute that to my salesperson Margaret. I called her about a vehicle I was interested in and told her I had no time for games. She assured me she did not operate that way and that there would be no problems. She did not and there were not. She showed me the vehicle, we discussed price and within 1/2 hour total time I purchased it. Margaret was a joy to deal with, she understood my feelings and made sure I was comfortable and never pressured. She was very knowledgeable regarding the vehicle and was able to answer all questions I had regarding it. Much to my delight the negotiations were straight forward with no games played. I did not plan on purchasing that day and must say Margarets' demeanor were the reason I did. She made the entire experience a pleasure and I will definitely contact her first the next time I am in the market for a vehicle. I will also say that all of the other people I dealt with were pleasant and professional and the entire purchasing process was a positive experience. The owner Kevin Michaud introduced himself and left me with the impression that they really were interested in making sure I was satisfied. If you are looking for a vehicle I would definitely recommend Margaret Moulaison and Michaud Mitsubishi.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had a great experience at this dealership! Margaret was...
Had a great experience at this dealership! Margaret was awesome! Super friendly and helpful and made the process easy. Usually I want to run out the door within 5 minutes of being at a dealership! Margaret was on point and definitely recommend going to see her for a car. Brian in finance was great! He was willing to work with our numbers and get us the best deal and rate possible. If you are looking for a dealership that makes the process seamless....go to Mauchaud. You wont be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Margaret was amazing. Took care of us from the second we...
Margaret was amazing. Took care of us from the second we pulled in. The car we seen online is what we bought, she made sure we were happy every step if the way.. i highly recommend michaud mitsubishi and work with margaret!!! Shes was awesome
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
When I first walked into Michaud Mitsubishi, I knew I was...
When I first walked into Michaud Mitsubishi, I knew I was in the right place. I discovered a car dealership that was truly unique. They genuinely care about their customers. Not just in a verbal, pacifying way, but in a way that really made a difference as to whether you end up in the right car or not. One usually does not associate the word "kind" (as in caring) with a car dealership. This place was a clear exception. Initially, I had some credit issues that I thought were insurmountable, yet these folks got to work. What I ended up with was basically the car of my dreams. I got a fantastic interest rate and payments that I could afford. This all happened with a speed and professionalism that I have never encountered in a car dealership before. I always thought the phrase "sign and drive" was for other people. They made it happen for me. My wife had an even more astounding experience. She had a brake fire on her previous car that more or less totaled the thing. Again, with no credit history and no money down, they were able to put her in a fantastic car that is much better than the one she had! I truly believe that they could put anybody in a car. Not just any car, but one you really like. They are the real deal. No phony promises or runarounds, just honest people doing a great job for their customers. I can't say enough good stuff about them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Absolutely thrilled!!! I walked into the dealership...
Absolutely thrilled!!! I walked into the dealership knowing the exact car that i wanted, but knew i had horrible credit, no co signer, and a repo on my record...having said all that, I was online checking the website and spotted this statement from Kevin Michaud " At Michaud, we are able to FINANCE EVERYONE REGARDLESS of CREDIT issues.." ..well i thought to myself, let me see if he lives up to what he says with my credit history...Couple of hours later, i was cleaning my Kia Rio out and moving into my 2011 Mitsubishi Eclipse Spyder-key in hand and driving away. WOW, WOW is all i have to say!! I was overly impressed with how professional, friendly, attentive, and non judgmental this crew at Michaud was. Not only that, but Kevin Michaud himself personally greeted me and took part in making sure i was happy and comfortable. I have already told friends of mine who are in the same boat as i with bad credit. I highly recommend Michaud Mitsubishi and am so grateful for how they helped me!!! Thank you, Thank you, and thank you Mitsubishi Michaud for everything!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My name is Dennys, I am a supervisor at Customer service...
My name is Dennys, I am a supervisor at Customer service Call center for the State. So serving customer is my area of expertise but I must say that I was extremely expressed with the Quality of service that I got from Michaud Mitsubishi dealership in Danvers,Ma. I bought about a year a go an Endeavor 2004 LS, great Car, very strong and the very first day, Mr. Michaud himself came to show me how appreciative he was for doing business with me, My Girlfriend a rose and we have a glass of wine...I thought i was dreaming...Michaud took his time to talk to us, get to know us a little, show genuine interest in his customer... Here is what top it off, this December, i wanted to get something a little bit newer less mileage ( i do travel a lot) so I went back to the dealer to see what they can offer me...Mike Simon, from sales,one of the best salesperson i have met, patiently work with me and my situation since i had just acquired the Endeavor...Michaud and Brian ( Finance) were more than helpful to find me the perfect Program, affordable to me and Guess what I am driving now.... Yep 2013 Outlander Sport, I still poke at myself daily to see if it is true....The car is awesome,from features to slick styles and the performance...Absolutely worth investing on, did I mention great EPA Gas mileages.... Overall, i would strongly suggest Michaud to anyone who has less than good credit who is serious about rebuilding a credit score, they have all the programs, the cars and a world class Customer Service crew.... You guys are great!! Thank you Mr. Michaud for all the help
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was looking for a used for myself and my mom ended up...
I was looking for a used for myself and my mom ended up buying one! Not because she really needed a car but because she had sat in a used car that actually made her comfortable without pillows..... she is four foot seven inches and very tiny.............. Michael was amazing with my mom! I really felt he actually cared about her although we had never met him before. Because of my moms age (79) she was nervous about the whole process but he was totally there to hold her hand and help her through it! Michael was wonderful and I have recomended him to my husband who will be looking to get his elderly parents a car soon as well. I just felt very comfortable with Michael and the owner mainly because they made my mom feel comfortable and treated her as if she was their own! HIGHLY RECOMEND THIS DEALERSHIP!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just purchased a 2010 KIA Soul here. The best dealer...
Just purchased a 2010 KIA Soul here. The best dealer ever! I went to 8 different dealers in one week, this Michaud Mitsubishi was the only one that took me very seriously! Coming from a person with beyond aweful credit, they actually approved me right away with a way lower interest rate than any other dealer would've done for me. Seriously from the salesman, to the tech, financial manager, and even the OWNER came greet and helped me! AMAZING! Walking in that dealership felt more homier and welcomed than any other place, they made me feel like I'm not just a number!Unlike the other dealerships, send me home, told me they will call me, I kept waiting and waiting, and never received a call, very rude! Michaud guranteed me an approval, and guess what I got one within that same day! Picked up my car the next day, all detailed and fresh! Guranteed you won't be dissapointed coming here!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car