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Ewald Chrysler Jeep Dodge RAM

(463 reviews)
Visit Ewald Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
New (877) 637-0794 (877) 637-0794
Used (866) 479-9624 (866) 479-9624
Service (888) 237-7783 (888) 237-7783

Reviews

(463 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ewald Chrysler Jeep Dodge RAM from DealerRater.

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Great Experience at Ewald!

From the moment I walked in Howard was excellent. He was very informative and knowledgeable of the vehicles and an outstanding guy to work with. He was not pushy as most salesman can be. In the end I’m very satisfied with him and the dealership. Gorgeous building with many cars and a great service team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review regarding your visit to our Ewald Chrysler Jeep Dodge Ram location in Franklin. We are very happy to hear you had a wonderful experience working with Howard Robinson. Be sure to follow us on Facebook for great Summer Service Savings and Specials and we look forward to seeing you at the dealership in the near future. Have a Happy Fourth of July!

New Jeep

Howard was great. Looked at a 2018 with low miles but than was a 2019 on showroom floor. Bought it! Was out of the dealership in less than two hours. Bought vehicles from them before and never had an issue with the sales people or service. Love the Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving such a great review regarding your time working with Howard. Thanks for the great review regarding your visit to our Ewald Chrysler Jeep Dodge Ram location in Franklin. Be sure to follow us on Facebook for great Summer Service Savings and Specials for your Jeep and we look forward to seeing you at the dealership in the near future. Have a Happy Fourth of July!

Hassle free purchase!

Howard Robinson was our salesman. Believe me, this guy knows his stuff! He was able to answer all our questions and was extremely patient, even when having to explain a few things a couple times over. We never felt rushed and truly had his undivded attention. He gave us our privacy when we needed to discuss some things alone and once again, we never felt rushed or pressured. Howard is not only a phenomenal salesman but a really outstanding young man! Couldn’t recommend him more highly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review regarding your visit to our Ewald Chrysler Jeep Dodge Ram location in Franklin. We are very happy to hear you had a wonderful experience working with Howard Robinson. Be sure to follow us on Facebook for great Summer Savings and Specials and we look forward to seeing you at the dealership in the near future. Have a Happy Fourth of July!

Excellent

Lonnie Peterson in sales was excellent. He always goes above and beyond for his customers. Ewald also goes out of their way to make customers happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback regarding your experience working with Lonnie. It is important that our customers are heard and are taken care of properly when they visit the dealership. We look forward to seeing you again in the future.

New Jeep Wrangler

Pete Ruiz was really great to work with, he helped me get into a new Jeep that fit my budget. I will highly recommend him to all my friends looking for new vehicles and will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star rating and we are thrilled to hear that Pete did a great job working with you on your Jeep purchase. We look forward to seeing you back at the dealership i the near future - take care and have a great weekend.

Customer service

I recently purchased a 2019 dodge rebel, pete was my sales rep with the assistance of pat the general manager. My purchase experience was awesome. But where things took a turn for the worse was parts and services. My rebel is having issues maintaining a battery charge, initially the dealership diagnosis was the alternator. I was given a 5 day lead time on this issue, I followed up with service on the 5th day, to find out my part was given to someone else and the new lead time would be 2 to 3 weeks. No one was going to call me I'm assuming, so I asked could i get the part number to see if it was anything i could do. I was told no and its a chrysler issue the part is back ordered. I called my local dealer not only did he get the part in 2 days, when he guaranteed me 3 to 5 days. I'm still yet to really drive my brand new car i bought. The kicker is the alternator wasn't even the issue, the new dealer order the correct part which is my current status. I'm moving to another state at the end of the month, i would have really been in a bad spot had i waited the 2 to 3 weeks for a part that wasnt even the issue. Please ewald dont let emotions play a a part in a customers experience, I never showed any anger throughout this process I only wanted my car fixed in a timely manner before i move. And with enough to time to ensure its good to drive 400 plus miles without any issues. The service department cared more about the revenue of the maintenance than getting me the best service for the car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We apologize for the delay in response, we would like to hear more about your visit and experience, please email us at social@ewaldauto.com or you can reach the General Manager - Brandon Busse at 414-427-2000

Repair of 2009 Van

Problem with passenger sliding door. Broken latch was more expensive than value of vehicle. Ended up trading in for different used car. Good compromise. Happy with 2017 van.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

HI Laura, Thanks for the great review! We're happy to hear you had a good time working with our team during your visit. We truly appreciate your business, and we look forward to seeing you again next time

Pleasant experience

Very nice dealer, good selection and decent prices and very nice people, they made it quick and an easy purchase. We really enjoy our truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback regarding your experience working with out team. It is important that our customers are heard and are taken care of properly when they visit the dealership. We look forward to seeing you again in the future.

Great service

Everything went fast and smooth. I was given options to choose from in vehicle to purchase. Signing paperwork went so fast and smooth over all great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We're happy to hear you had a good time working with Brandin and Jacob during your visit. We appreciate your business and we look forward to seeing you back again soon.

Very satisfied customer

Brandin was very helpful through the whole process .... and yes I would definitely recommend Ewald and Brandin Thomas to family and friends....... I also would like to think the sales team as well as the finance department for all the effort and hard work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're glad to hear you had a good time working with Brandin during your visit. We appreciate your business and we look forward to seeing you back again soon.