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Gunn Acura

(1,042 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2017 consumer dealer award

Reviews

(1,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gunn Acura from DealerRater.

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Great place Gunn Acura on I-10 at San Antonio, TX.

My service rep is Carla and this young lady knows her job. I have never been disappointed with their service. My car is a 2007 TSX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for choosing Gunn!

Gunn does a good job

Have been here for more than 7 years for my 2016 RDX and was never disappointed. Andrea was the service rep and she is very wonderful person who is very professional and service oriented.. the job was done pretty good and thanks to Gunn Team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much! Hope to see you again soon.

So happy to have my car serviced at Gunn Acura.

So happy to have my car serviced at Gunn Acura. Our service advisor, Carla, is always pleasant, professional and honest. I highly recommend this dealership for both purchasing and servicing your vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us know. Glad to have you as a part of the Gunn family!

First time visiting Gunn Acura service department and I’m

First time visiting Gunn Acura service department and I’m super happy with the experience. Ms Carla Rae Greeted me super respectful and went over what’s going to be done to my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us know. Glad to have you as a part of the Gunn family!

Excellent service.

Excellent service. The maintenance staff are very friendly and keep me updated on the status of service on my Acura. A great and dependable team to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great to hear – Thank you for choosing Gunn!

service review

Reasonable rates, approachable service advisor, luxurious waiting area and free car wash. I have to wait a little bit longer but it is worth the wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Great to hear – Thank you for choosing Gunn!

The best Acura dealership

What can I say, this dealership and their employees are amazing. They are professional, friendly, thorough and most importantly they do their job right the first time. Roland, took the time to listen to our concerns and went above and beyond to help us correct the issues. He was patient and understanding as well as explaining everything in detail. We had such a great experience here. Hands down, this dealership was worth the 3 hour drive! Try them out, I promise you will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing Gunn! So glad you had a great experience.

Simple, straight forward, polite, professional, clean.

Simple, straight forward, polite, professional, clean. I appreciate the level of detail offered so I can easily make a decision at my pace regarding additional services recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Gunn! So glad you had a great experience.

Regularly scheduled maintenance was performed timely as

Regularly scheduled maintenance was performed timely as agreed. An additional tire problem was discovered and handled with expediency…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you of your feedback! We are happy to help you anytime!

Andrea was awesome!

Andrea was awesome! She helped out tremendously and answered all my questions. 5 stars across the board.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thanks so much! Hope to see you again soon.