Reviews
I paid them $200 to diagnose my 2017 Jeep Grand Cherokee
I paid them $200 to diagnose my 2017 Jeep Grand Cherokee that I bought brand new from them... they didnt even diagnose the issue. Told me a few things that could be wrong and wanted 1600$ more to do a teardown to find out what's actually wrong then an additonal $4500-$10000 depending on the exact problem. They also didnt give me the forever warranty I thought I had when I bought my vehicle brand new!! I decided to take my vehicle to a different local reputable shop in town and paid half the price to get it fixed. Very unsatisfied. I've been buying brand new vehicles from this place since 2015 & may consider going elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to share your experience, and we’re very sorry to hear about your frustration. This is not the level of service we strive to provide, especially to a loyal customer who has supported us for so many years. We understand how disappointing it must have been to feel let down both in the diagnostic process and with your warranty expectations. Your feedback is being taken seriously, and we’d welcome the opportunity to speak with you directly to better understand the situation and see if there’s anything we can do to make this right. Please don’t hesitate to reach out to us at your convenience. jody@drivechariot.com
We got our quote 2,300 dollars,plus a week and half
We got our quote 2,300 dollars,plus a week and half out,,took to dad's garage they fixed it $238.00 and had it back the next day..hmmm
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. Our goal is always to provide accurate estimates and quality service, but we recognize there may be times when our pricing or timelines don’t meet expectations. Please feel free to reach out to us directly. jody@drivechariot.com
Very helpful and friendly staff, I’ve been using your
Very helpful and friendly staff, I’ve been using your dealership for service and purchases since 2007 and have never had an issue!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued loyalty and support since 2007! We're thrilled to hear that you've consistently had positive experiences with us. It means a lot to us, and we're always here to help whenever you need us!
I purchased my truck here and I've generally had no
I purchased my truck here and I've generally had no issues with them they treat me all right and Garrett is a people person
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're happy to hear that you've generally had smooth visits and that Garrett made a positive impression with his friendly approach. We appreciate your trust and look forward to continuing to serve you!
I really appreciate them get to my vehicle in when I
I really appreciate them get to my vehicle in when I needed to in the very good job they did on it. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad we could get your vehicle in when you needed it and that you were pleased with the work done. Your appreciation means a lot to us—thank you for choosing our team!
Great dealership!
Great dealership! Rex and his team always put customer service a priority. Have been doing business with Button for years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued loyalty and kind words! We're proud that Rex and his team consistently prioritize customer service. We look forward to serving you for many more years to come!
In and out with ease.
In and out with ease. Great dealership all around. Customer for life. Sorry to see Nick leave.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and loyalty! We're happy to hear your experience was quick and easy. We’ll miss Nick too, but we're glad to have earned you as a customer for life!
They always take care of my needs and I love the pick up
They always take care of my needs and I love the pick up and drop off they offer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're glad to hear that we consistently take care of your needs and that you appreciate our convenient pick-up and drop-off service. We’re here to make things as easy as possible for you!
Mark was such a great help at getting me a vehicle that
Mark was such a great help at getting me a vehicle that suited me. Overall great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind feedback! We're happy to hear that Mark was able to help you find a vehicle that suits your needs and that you received great service overall. We appreciate your support!
Shannon has taken very good care of me and my family for
Shannon has taken very good care of me and my family for years. Would not think of going anywhere else because of her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your heartfelt words! We're honored that Shannon has been taking such great care of you and your family over the years. It means a lot to know you trust her and our dealership— we look forward to continuing to serve you!