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(60 reviews)

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I recently purchased a 2014 Acura ILX from Nelson.

I recently purchased a 2014 Acura ILX from Nelson. This was my first ever completely online purchase, so I was very nervous. Gary made the process very easy and straight forward. Paid for my car on a Tuesday via a wire transfer, she was in my driveway on Thursday morning. Couldn't be happier with the car and the service. I'm sure I annoyed Gary with all of my questions and picture requests, but he was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kind of rude, was trying to ask questions and they

Kind of rude, was trying to ask questions and they immediately went on the defensive and didn't want to give an answer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Shirley you can't be serious. ;-) We are super transparent and happy to share any details on any car. We are transparent with our prices, no xx fees, we are super transparent with the histories of our cars providing a free carfax. The only thing we can't answer is what kind of credit approval you will get if you have not put in an application. I am super sorry you feel like we couldn't give you an answer. Please feel free to reach out to me if you would like to explain what happened better to me or if you have any questions you want answered. Eric Nelson 847-439-2277 extension 101.

Consumer response

No i asked, cause there were multiple places saying you were high and i was asking how you came up with your numbers and you guys just said it was market value. But when market value says you are 4k high and you say it is market value

Dealer response

It is an extremely low mileage very rare car. We are priced similar to other things like it and we have multiple people calling us on it from out of state who are interested in it so we know it is priced right. If it is too expensive for you that is not a problem we have many less expensive cars on the lot that are not as rare and low mileage as this one.

I never felt any pressure to buy from them and got a

I never felt any pressure to buy from them and got a great car. I would go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Place to buy a car.

Great Place to buy a car. No crazy extra fees like so many dealerships and they gave a free 3 month warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Vehicle had more rust on it so I decided not to make the

Vehicle had more rust on it so I decided not to make the purchase. I am looking for a one owner vehicle with all service records .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Nice Place

Great dealers to work with. No pressure and no crazy dealer fees like so many places I have been to. Free 3 month warranty too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased my last six cars and counting!!

I have been buying cars from Nelson Automotive for years. When I first arrived on the lot years ago. I was driving a real xxxxx., unfortunately my credit was on the same level. Eric and his staff were amazing! Over the years my credit has vastly improved and frankly, I can purchase a car from any dealer. The reason I keep coming back, is the honest way Nelson Automotive does business. Additionally, the last to cars I purchased were a 2010 Camry, which now has 246,000 miles and a 2014 Toyota Corolla, which has 197,000 miles. Besides regular oil changes and several set of tires and brake pads. I have never had to spend another penny on these cars. I can't promise you will have the same experience, but I will never purchase a car from another dealer. By the way Eric, I am long over for another two!! See you soon :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nick is the man...best salesman ever. No pressure and...

Nick is the man...best salesman ever. No pressure and very helpful. Highly recommend. I didn't even buy a car from this dealership but I wanted to recommend just because of the experience. The only reason I didn't buy is because I was looking for a very specific car and they did everything they could to help out. Will use again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Worth the drive

I drove four hours to find the vehicle I wanted. Two dealers were unprepared for my visit but Nelson Automotive was ready. They made the process easy. They also had new tires on the car making it a no brainer to purchase from Matt at Nelson Automotive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks! We really appreciate your purchase!

Excellent Service

Saw a vehicle they had posted on FB. Sent an inquiry and received an very prompt reply from Matt. Scheduled an appointment to view the vehicle the following day. Matt had the vehicle outside so we could check it out in the sunlight. Test drove it, and loved it. Matt was great, we needed to call Bofa to arrange my financing and he went the extra mile. Definitely recommend connecting with Matt at Nelson Automotive if you see a vehicle of theirs you like.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks! We are really appreciative that you chose to buy from us and left us this nice review!