Nelson Automotive

Great Customer Services !

I recently bought a car from these guys and the process was so smooth! After car shopping for a few months and having salesmen trying to sell me by using horrible canned lines, especially being a female, I finally came across Nelson Automotive. Matt and Eric were very helpful and I appreciate the fact that they didn't use canned lines to get me to buy, they were normal. I would highly recommend this place to anyone looking for a car and not dealing with the usual car crap.

Bought a car from these guys and they were both very nice and not like a typical dealership! ;-)

Had a major scare after driving the seemingly near perfect car off the lot and finding a little vial of touch up paint in the back of the glove box, then finding 3 brochures for auto body repair shops within all the owners manual materials. I had already seen their Carfax and had done my own VIN check saying the car had no problems BUT these items raised red flags. Went to a 3rd VIN check (this time AUTOCHECK) and BINGO the car had frame/unibody damage when being auctioned. Please do not take their CARFAX's word for it...go to AUTOCHECK AND take it to your own mechanic (someone you trust) and have them go over the car with a fine tooth comb...then decide if you want to dance. I did not and may pay the price. Also we were given 2 keys to this vehicle. One is basically worthless(no chip in the key) and one is a 'valet' key. It is not the original Master. I knew none of this since the last car I owned was made before the advent of transponder keys. If they do not give you the original set haggle the price b/c it may cost you a few hundred dollars to get a new Master key made for the car. Luckliy we did receive a little metal tag with a code which, supposedly, will help with the programming of a new master....make sure you look out for one of those as well if you do not receive a master key. That said, the gentlemen who run this dealership are a friendly, 'no pressure' sort and on other issues with my purchase they were very accommodating. They rotated the tires and cleaned up the upholstery upon my request. I even talked to a gentlemen who drives all the way from Tinley Park to get his family cars worked on b/c he says Nelson has the best mechanics in town. Who knows how many damaged vehicles Nelson has on their lot. Make sure you don't buy one. Take your prospective car to your own mechanic before signing on their dotted line.

We unfortunately had a bumpy ride due mostly to my hard-earned paranoia from dealing with sharp shooters from countless other dealerships. In the end, Eric Nelson, the highly accessible owner of Nelson Hey Cars, turned out to be an extremely ethical, straightforward man of his word which was for me a first. He also expressed a maturity well beyond his apparent youth. He's a savvy business man with a sound business plan that intelligently includes empathy for his customer's concerns. If I'm ever in need of a used car again, I would not hesitate to offer his dealership my business if they were up for it.

I was at 3 new car dealerships until going to Nelson Automotive. Eric gives a new meaning to car buying and repair service. Eric was able to give me a trade in and a price within my budget right on the spot with a hitch. His service team is honest with high quality standards. I will be going back to him for ALL my automotive needs.

I went to 3 different New car dealerships before NELSON AUTOMOTIVE. Eric the owner gave the trade in value I needed along with price I could afford without a hitch. His mechanics are very honest and trustworthy. Eric gives a whole new meaning to car purchasing and repairs. I will definitely be back for all my car servicing and purchasing needs!

Purchasing a car for the first time can be an overwhelming experience for some people. However, I never felt that way when dealing with Mr. Nelson. He answered all of my questions completely in a professional manner. Mr. Nelson was helpful and kind throughout all of my dealings with him. He didn rush the process and he was very fair. I would recommend him to anyone interested in purchasing a new or used car. I am very happy with my first car. John Ziegenhorn, Arlington Heights, IL Eric Nelson's HeyCars business has been the only car dealership that I have dealt with in my life that I actually felt comfortable dealing with. It's also the only car dealership that I actually felt comfortable having my son John deal with on his own. HeyCars was recommended to me by a family member that had dealt with Eric in the past and who had spoken highly of Eric's integrity. His appraisal of HeyCars and Eric in particular was accurate in my opinion. We weren't subject to hard selling and exaggerated claims about the cars we were reviewing. Instead, my son and I were treated respectfully and intelligently and we paid what we felt was a very fair price for the car we purchased. That's exactly how the car purchasing process should work and we would gladly purchase cars from Eric and HeyCars again. I should also mention that after we agreed to purchase the car we worked with Eric's assistant, Matt Vogelzang, who was also great to deal with. Matt arranged for their mechanic to repair a few of the very minor issues with the car that were fully disclosed by both Eric and Matt prior to my son and I committing to the purchase. We're very happy with the car and the whole purchase and delivery process. Mark Ziegenhorn, Arlington Heights, IL

In my car buying process I went to nine dealers and sat through six negotiations and I finally bought from Nelson Automotive. I nearly overlooked this place because they are small, were un-reviewed at the time, and because their prices hang out with some less than reputable dealers. But that would have been a mistake; I would have missed far and away the best deal I was offered by any dealer, and far and away the most relaxed and honest buying process of the bunch. If you're sick of getting "the four-square" even when you have your own financing and you just want to talk final price, if you're sick of being lied to about the cars you're looking at, if you're sick of negotiating with "the man in the tower" through a hapless intermediary, if you're sick of highly-adversarial negotiations covered only by the thinnest of veneers of fake friendliness, if you're sick of the manager coming down to hard-sell you a crappy number, if you'd much rather just sit down to make a deal with a reasonable and genuine guy who knows what he can and can't do on a car, then you should give these guys a chance.

I went to 4 dealerships before coming across Nelson Automotive online. The previous dealerships were awful. I hate all the bs games and fake personalities you get all the time. Nelson Automotive was the most pain free experience I've ever had buying a vehicle. They were great! Matt and Eric were completely friendly and honest. I bought a 2007 Scion TC from them. They went out of there way to make the whole experience as easy as possible. Have no fear going to this dealership, they are very genuine people. I would highly recommend Nelson Automotive to anyone I know. I will continue to buy car's from them in the future. Thanks Nelson Automotive!