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Colonial Volkswagen of Medford

(2,892 reviews)
Visit Colonial Volkswagen of Medford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (781) 218-2391 (781) 218-2391
Used (888) 321-3543 (888) 321-3543
Service (978) 208-2588 (978) 208-2588

Reviews

(2,892 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Colonial Volkswagen of Medford from DealerRater.

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Picking up my car was efficient and pleasant.

Picking up my car was efficient and pleasant. Staff were prepared for me and had all the paperwork ready to go!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Sheila, for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

The team was absolutely wonderful and so thoughtful every

The team was absolutely wonderful and so thoughtful every step of the way. When my vehicles issue didn't resolve after getting work done they were proactive about working with me in a caring way to help get the issue resolved. Would absolutely recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helped me out with an urgent issue when I was in a pinch.

Helped me out with an urgent issue when I was in a pinch. I really appreciate the work they do and the help and information they provide!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Daniel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

The experience was good and the dealership was veey

The experience was good and the dealership was veey helpful and quick in processing the car and payment.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, Singal, and we hope to see you again!

Very friendly and efficient person.

Very friendly and efficient person. We had an amazing experience. Thank you for your time.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Roxane, for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Fantastic service with thoughtful and knowledgeable

Fantastic service with thoughtful and knowledgeable staff. Fast and honest servicing of my vehicle. They treat you fairly both in the showroom and service area.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Professional, courteous and true to their word.

Professional, courteous and true to their word. Everything and everybody was straight forward easy going.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Colonial Volkswagen of Medford! Please let us know if we can be of any more assistance.

Steve Warren did an awesome job helping me out today.

Steve Warren did an awesome job helping me out today. Would recommend him to anybody

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that Steve provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

I had a very good experience when buying a vehicle at

I had a very good experience when buying a vehicle at colonial Volkswagen in Medford. Paul was honest and very helpful, he was enjoyable to deal with. I love my new to me used car! I love my Volkswagen atlas! Thank you Paul and Colonial Volkswagen!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Paul was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Very quick and efficient car-buying process!

Very quick and efficient car-buying process! They aren't pushy at all, and actually made the experience enjoyable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!