Colonial Volkswagen of Medford

4.9
(1,838 reviews)
Visit Colonial Volkswagen of Medford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–6:00pm
Tuesday 7:30am–5:00pm 9:00am–6:00pm
Wednesday 7:30am–5:00pm 9:00am–6:00pm
Thursday 7:30am–5:00pm 9:00am–6:00pm
Friday 7:30am–5:00pm 9:00am–6:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (781) 218-2391 (781) 218-2391
Used (888) 321-3543 (888) 321-3543
Service (978) 208-2588 (978) 208-2588

Reviews

4.9
(1,838 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Colonial Volkswagen of Medford from DealerRater.

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5.0

Kevin and the dealership were excellent! Very helpful...

Kevin and the dealership were excellent! Very helpful and honest. I Would recommend to anyone!

Dealer response

Dominick, thank you for your feedback on your recent visit to Colonial Volkswagen of Medford. I'm glad to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

We worked with Steve Warren to by our new VW Atlas Sport...

We worked with Steve Warren to by our new VW Atlas Sport and we couldn’t have had a better experience. He was kind, easy, and super helpful- he made our experience seamless and easy. Would 10/10 recommend working with him if you’re in the Boston area!

Dealer response

Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

Great experience, Steve was super helpful in helping us...

Great experience, Steve was super helpful in helping us choose our new VW. After multiple visits we finally found the right car and Steve was there every step along the way giving updates through text and emails about the available inventory. Would highly recommend !

Dealer response

Thank you for your very kind review. for Steve. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Congratulations on your new vehicle! Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

all good

Driver Roger is really great; service person was excellent. Got what I needed done right and on time. No problems. Thank you. Happy holidays and new year.

Dealer response

Thank you, Mark! We appreciate your business and look forward to seeing you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Amazing!

The team at Colonial always go above and beyond every time I visit! It is always a pleasure to interact with Frank! He always makes sure every concern or question is addressed and explained. The Medford location is also a great place to work while you wait for completion of service. Thank you!

Dealer response

Thank you, Leo, it's great to hear that Frank and our team delivered such a positive experience. Please don't hesitate to reach out if you need any further assistance, we're always happy to help! Frank Dicostanzo Service Manager Frankd@vwmedford.com

4.0

Helpful and straightforward in obtaining and installing a...

Helpful and straightforward in obtaining and installing a replacement rim. Parts dept. also shared that online ordering would result in a lower price.

Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Great Service

Purchasing the Volkswagen Atlas was great, quick and no hassles.Everyone who helped us was knowledgeable. The first service went well. We will definitely be back.

Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Best dealership I have worked with! Ken and Paul are the...

Best dealership I have worked with! Ken and Paul are the best to work with. The service department is outstanding as well. Rusty is very nice and great with follow up.

Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

4.0

Solid customer service: clear communication. Provided...

Solid customer service: clear communication. Provided updates as to when my car would be ready and gave clear breakdown of some potential issues to watch out for.

Dealer response

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Very easy and smooth. They are very informative and...

Very easy and smooth. They are very informative and detailed. My experience with them was very good and I think they deserve 5 star rating!

Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Colonial Volkswagen of Medford are glad to have you as a customer. Ken Cataldo General Manager kencataldo@vwmedford.com