Carver Toyota of Columbus

Very professional and knowledgeable sales people. Customer service is priority. Adam Barker is the BEST! This is my second car purchase from Carver. My car buying experience was excellent & I highly recommend Carver. Jason, the sales manager, explains things thoroughly. Great Team at Carver! 😊

I have to return to have the actual issue that I came to have done. It took two and a half hours to get an oil change basically.

Communication is nonexistent here. I won’t go back to this location after dealing with the service center. I didn’t have a good experience with the sales department either and purchased my vehicle at a different location that wasn’t condescending towards me. I scheduled my second service on my RAV4 here and they didn’t complete half of it and told me I had lost the lock for my lug nuts. Turns out they lost it and gave it back to me when I went back to have the fuel tank replaced (there was a recall). They had me believing it was another dealership that lost it and told me I should take a man with me to talk to them to get what I wanted. Wow. When I went for the scheduled fuel tank replacement I was told it would be 4 hours for the service. I live an hour away and planned to have someone with me so we could go do something instead of sitting there for 4 hours. They were aware of this. I returned to the dealership 3.5 hours after dropping my vehicle off and was told it would be another 2 hours. I was going to sit and wait. After about 30 minutes they came and said “it turns out we don’t have the parts”. They claimed the parts were allocated for my service that was scheduled and someone took the parts to use for an emergency repair 5 days earlier. So, 5 days before my scheduled service they used the parts and didn’t reschedule the service with me AND didn’t realize it until after my car was there for 4 hours? There is so much wrong that I can’t even get it all down. Worst experience I’ve had and I wouldn’t recommend them to anyone.

Quick, friendly, and made the process seamless. This is the second vehicle I’ve purchased from them and it certainly will not be the last.

They are thoroughly, professional , understanding, & friendly. Keep up the great job, thank you so much!

The last day of the month is a busy day for car sales, but they still made me feel like I was a priority.

Arrived at the dealership at 11:30am. I had scheduled an appointment for 12pm. I had the courtesy van take me to a restaurant for lunch, as I was told service would take 1 hour. I was finally picked up and returned to my vehicle at 2:30pm, almost missing am important meeting.

All seemed knowledgeable and friendly. Was going to talk with your finance guy and see if Toyota offered a better deal than banks so I can buy my leased car....

From Sales to Service Departments, our interactions with the staff were top notch. Mike graciously and promptly put us in touch with Nick. Nick was an all-star during the selection of our Tacoma. Eric went above and beyond when we finalized the deal. Upon hearing of a recall to alleviate a minor issue, Quentin assured us it was a relatively simple fix. The Service Department, after we arrived for a 945am appointment, had us back in Bloomington by lunch! 5 out of 5 stars!

Car is now leaking oil, have to go back - a simple oil change should be that hard