Reviews
Very pleased
This is the second lease we have gotten through Genesee Valley Ford. Very pleased with everything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tyasses@gmail.com
I always speak well of Genesee Valley Ford! No issues at all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
TRUCK SERVICE AND INSPECTION
NEEDED 5000 MILE SERVICE-OIL CHANGE TIRE ROTATION 35 POINT INSPECTION BATTERY CHECK AND NYS INSP. EXPECTED CLOSE TO TWO HR WAIT BUT IT WAS DONE IN ABT 50 MIN. COULDN'T HAVE BEEN MORE SURPISED THAT IT WAS DONE SO FAST AND ALL WORK WAS UNDER $65.00. THANK YOU. AM COMPLETELY SATISFIED
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service and checkpoints
Steve the service advisor took great care of me. Service was thorough and performed quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks James! - Dom the owner
Ford F-150 Purchase
Dave Fountain gave us wonderful service. This is our 4th vehicle from Genesee Valley Ford and probably not our last.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Bruce! I will let Dave know! - Dom the owner
Total satisfaction!
The sales team at Genesee Valley Ford are always so patient and easy to work with. I went intending to buy pre-owned, but after driving a couple pre-owned vehicles I decided a new purchase made way more sense. This is the reason we keep coming back (this is the 5th in our family) to Genesee Valley!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your loyalty Amy! That is what has kept us in business all these years! - Dom the owner
Explorer oil change
I was in for my 1st deluxe oil change. Service area is always clean and staff go over work performed before & after. While there I explained there was a problem with the molding on a window. Staff in service happily looked at it and ordered a new part to replace the defective part. Staff even gave me a coupon towards my oil change which was a nice surprise. This is the 5th vehicle we have purchased from Genesee Valley Ford and they are always serviced there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Michelle for your loyalty! - Dom the owner
Ford service
Fast and efficient service with complete satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Joe fast and efficient as good these days! - Dom the owner
Owner
Very relaxing purchase no presure at all. Good people to do business with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
?Relaxing is good?
Oil Change
I was charged $312.56 for an oil change on a diesel pickup truck. This was for oil & filter and fuel filters. I have never paid near that much, ever, before on my 2004 F-350. People were friendly and as far as I can tell work was satisfactory.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, Our records indicate that you paid only 260.56 for your service that included 2 filters and the great deal of oil that a diesel of your size requires. I believe that there may be some confusion here. Given the scope of Diesel oil changes we believe this is well within the range of a ressonable cost. I have your bill on my desk if you would like to talk about it. 585-226-6000 ext 14 , Dom the owner