Reviews
Regular service
The staff is very friendly & helpful. Waiting area is clean and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Nancy ! We pride ourselves on ?clean?
EchoSport
It was great! Easy to work with. Kind and respectful staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Greg!
Genesee Valley Ford equals Great Service
Scheduled appointment at short notice without issue, they got me in as soon as they could and completed my service in a timely manner. They informed me at the end of my service that my vehicle will need some additional service but could wait until it was convenient for me. No pressure, I like that! Thanks GVF Service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Works package
Service was quick and easy. It was completed within the promised time frame, and I have no complaints
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Outstanding:no bickering no haggling what a relief
easiest vehicle purchase I ever made. No double talk, no unnecessary sell-ups (undercoating, invisible 'paint protector' etc. Very accommodating staff; very professional, knowledgeable and just generally nice people there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast , Efficient & Professional Service
I brought my 2017 Ford Escape in for a 2nd scheduled service at GVF. To my surprise they offered to do the scheduled service within 1 hour. We had some shopping to do, returned approx. 1 1/2 hrs later. Our 2017 Escape was completed in a timely & professional manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Why I went to Genesee Valley Ford
I leased my 2016 Ford Edge from Cortese Auto Block in Rochester NY. When my lease time (24 Mos.) was up I asked Cortese to arran ge financing for me to purchase this vehicle. I also checked with my bank for a car loan rate. The Cortese Financing manager was rather snarky and bored with me as was the Salesman who urged me to have the car undercoated for 6 or 7 hundred more dollars. I decided to go to Genesee Valley Ford near where I live to obtain my car loan. Tha Salesman Joe Zisler was very receptive, friendly and helpful and obtained the loan for me at a local Federal Credit Union forthwith. They did not pressure me to have the car undercoated. I have the highest regard for Genesee Valley Ford and will continue to do business with them. They truly are the no nonsense dealers! And, I love my Ford Edge!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Ruth. We are not big fans on undercosting cars, especially cars that are not brand new. Save your money! - Dom the owner
Routine oil change
Great service! Easy to set up appointment online, and I didn’t have to wait long for my car to be serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service experience
Former BMW owner, this dealership is the best! Fast courteous, professional customer service. I drive almost an hour to get my Fusion serviced there; well worth the trip
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Joe! That is quite the endorsement ! - Dom the owner
NYS Inspection
Inspection done quickly, accurately, and we will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks John !