Reviews
Finally! A service dealership with class!
It is so refreshing to go to a dealership for service and not be pushed into buying something you don't need. Face it, you can be told something has gone bad or needs replacing and you just have to accept them at their word. I have been there 3x for service, with a Ford product, and a Saturn and have never been recommended a service I did not need, or felt pressured into anything. It is no wonder that this dealership has won ethics awards the past few years. Impressive!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martyn, thank you so much! ?Refreshing? is not a word you hear very much about car dealers. I really do appreciate your sentiment. ? Dom the owner
Oil change
Very quick service. Was also told that I will need a inspection on next month, which I didn't notice.. thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service department review
Service department was friendly, clean, and work (oil change and NY State inspection was done in a prompt manor. ) I have work done at is dealers service department before and have always been happy with their work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks John, i appreciate your business. - Dom the owner
"The Works" at Genesee Valley Ford
I took my 2014 Ford Fusion To Genesee Valley Ford for an oil change. My car was due and I scheduled an appointment. I was there for less than an hour and they also fixed a recall that I had been notified about. The staff was friendly, the waiting room comfortable, and the price was great. They had even sent me a coupon after I had scheduled my appointment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Bill!
Genesee Valley ford
Nice and clean friendly people. Knowledgeable employees.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Adam clean is good. - Dom the owner
2018 Ford Esacpe-Genesee Valley Ford
Great experience. Went to my old dealer in the past and found that they tried to switch pricing and not confirming a solid number many times.That was West Herr Ford of Rochester NY. Genesee Valley Ford treated us fair and went above to help us find the correct vehicle. Since our first car purchase we have been back to do a few other transactions with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service as always!
I've never had a bad experience with Genesee Valley Ford. I go out of my way to use their repair shop, and I'm glad I do every single time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
oil change and inspection
Great place to do business! Would definitely recommend Genesee Valley to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
No place better!
Amazing customer service, very friendly and welcoming!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Sarah !
Vehicle
Wouldn’t take my vehicles anywhere else. Top quality service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your loyalty, Rebecca ! - Dom the owner