Reviews
Genesee Valley Ford Service Dept.
Brought vehicle in for recall service and was taken care of quickly and efficiently. Courteous employees, too!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Another great service visit
Inspection and minor warranty repair were performed quickly. A light was needed and it was replaced ata fair price. Provided me with recommendations for future with no pressure. (I do some of my own work) . Forgot to tell them of an annoying door sensor issue, and to my surprise, the mechanic took care of it on his own. I drove by my local Ford dealer, and several shops for a 15 mile drive to Genesse Valley, because I know I can trust them, they have convenient hours and are simply a pleasure to deal with. I'll continue to drive the extra 15 miles for their service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon Wolff
Always have a great experience here, where we bought the car and continue to use this facility for all repairs, and checkups.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cheryl
The staff is very knowledgeable. They are very thorough and accommodating. Very courteous and pleasant to deal with
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Genesee Valley Ford
I had a great no pressure buying expierance here. David and Jason were outstanding! Top notch all the way around at this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
customer
Service manager was excellent as was the wait time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ford Fushion Sport
I purchased my 2017 Ford Fusion Sport after having repeated troubles with my previous 2013 Fusion Titanium. I an enjoying the Sport. I have had a few issues with the front windows not wanting to stay up. I was not looking for a new car at the time of purchase I was just fed up with the other one not being fixed correctly after repeated attempts and being stranded away from home.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Genesee valley ford
Took car for oil change and check of tires. Steve was extremely helpful in recommending tires and in trying to get me the best price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Exceptional customer service
Jason helped me get my last car and made it so easy and stress free that it was a no brainer to go back and see him this time. The people here really do their best to make sure the customers are satisfied and Steve in the service department has always done a great job with getting me in when I need service. I have and will continue to recommend them to family and friends. Great job Jason, Betty and Steve!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Durinda for taking the time ! - Dom the owner
Great place to buy
Wonderful buying experience and service department is top notch
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase