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Bob Johnson of Avon

(723 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–8:00pm
Saturday 9:00am–4:00pm 7:00am–8:00pm
Sunday Closed Closed
New (585) 301-4798 (585) 301-4798
Used (585) 438-6271 (585) 438-6271
Service (585) 438-6051 (585) 438-6051

Reviews

(723 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Genesee Valley Ford Service Dept.

Brought vehicle in for recall service and was taken care of quickly and efficiently. Courteous employees, too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Another great service visit

Inspection and minor warranty repair were performed quickly. A light was needed and it was replaced ata fair price. Provided me with recommendations for future with no pressure. (I do some of my own work) . Forgot to tell them of an annoying door sensor issue, and to my surprise, the mechanic took care of it on his own. I drove by my local Ford dealer, and several shops for a 15 mile drive to Genesse Valley, because I know I can trust them, they have convenient hours and are simply a pleasure to deal with. I'll continue to drive the extra 15 miles for their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sharon Wolff

Always have a great experience here, where we bought the car and continue to use this facility for all repairs, and checkups.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Cheryl

The staff is very knowledgeable. They are very thorough and accommodating. Very courteous and pleasant to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Genesee Valley Ford

I had a great no pressure buying expierance here. David and Jason were outstanding! Top notch all the way around at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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customer

Service manager was excellent as was the wait time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ford Fushion Sport

I purchased my 2017 Ford Fusion Sport after having repeated troubles with my previous 2013 Fusion Titanium. I an enjoying the Sport. I have had a few issues with the front windows not wanting to stay up. I was not looking for a new car at the time of purchase I was just fed up with the other one not being fixed correctly after repeated attempts and being stranded away from home.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Genesee valley ford

Took car for oil change and check of tires. Steve was extremely helpful in recommending tires and in trying to get me the best price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Exceptional customer service

Jason helped me get my last car and made it so easy and stress free that it was a no brainer to go back and see him this time. The people here really do their best to make sure the customers are satisfied and Steve in the service department has always done a great job with getting me in when I need service. I have and will continue to recommend them to family and friends. Great job Jason, Betty and Steve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Durinda for taking the time ! - Dom the owner

Great place to buy

Wonderful buying experience and service department is top notch

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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