Reviews
Nate at State Motors was great!
Working with Nate was not like a typical car buying experience. With lower credit, Nate listened to our story and helped us navigate getting approved for a new Aviator. He was transparent throughout the process, never gave us false hope, and was never pushy. It felt like a family and not a car dealership. We love our Aviator and highly recommend working with Nate Johansson!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Sales Rep
Chris went above and beyond to find just the right car for my wife. He made the sales process very easy. Couldn't ask for a better experience and will certainly buy any future cars from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don’t buy any used cars that aren’t Lincoln
just bought a used 2018 Mercedes GLS450 from there 6 weeks ago. 2 days after I purchased a light came on with a suspension malfunction symbol. I called and they sent it to Mercedes Benz dealership to fix the problem. They covered the cost as they should. A week later the light came on again but then turned off and it didn’t come back on until this past week again. I’ve never felt my car go up and down as it should with the suspension, I knew it wasn’t right. So we called again to get it taken care of AGAIN! And we were told to bring it to Mercedes again. After evaluating the car AGAIN they told me I need a new compressor... a $1600 fix!! we called state motors to let them know and they said they will not pay for it even though this was clearly a pre existing condition before I bought it THAT THEY DID NOT INFORM ME OF! They should have fixed the compressor the first visit, so they would have taken care of it then but not now!! What the heck? My compressor does not just stop working with in 6 weeks! I’m bull crap! They sold me a car with a pre existing problem and probably even knew about it but didn’t tell me about it, but what’s worse they know now and still won’t do anything about it! Don’t waste your time going to this crappy dealership! If they have any care in the world they would have done the right thing and take care of it! I’m calling the BBB tomorrow!
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Experience at State Motors Lincoln!
We picked up a pre-owned vehicle here today and the experience could not have been any better! I was working with Chris Grant and he was very professional, friendly and helpful. Everyone I met here did a great job and made me feel at ease throughout the buying process. Well done, guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Owner
This is my 6th Lincoln I have purchased from State Motors, the dealership is super. Service is excellent. Sales person Chris Moranville is knowledgeable, easy to do business with, would highly recommend, which I have already sent him several customers. He sold me all six Lincoln’s. Supersalesman
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent family owned business
I just purchased my first car from State Motors. Christopher Grant was an excellent salesman. He never pressured me and really knew everything about the car I was interested in. He took his time with me and made sure every question I had was answered. When I picked up my new car, he thoroughly went through everything in the car and made me feel that I was an important customer. He even called me a few days later to be sure I was happy with my new car. I was even introduced to his Dad and Uncle, who own the dealership. State Motors has been in the Grant family for four generations! Keeping the business in the family speaks a great deal to their success and explains why they take a personal interest in their customers. I'm looking forward to many years with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Buying Experience!!
I recently purchased a 2019 MKZ - (12/18). Marc Rondeau was very knowledgeable about the car and helped me throughout the process. When I came back to pick up my new car he spent as much time as I needed to acquaint me with the wonderful features of this car. He even followed up with a call the next day to see how things were going. It was a pleasure working with Marc. I highly recommend State Motors.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the kind words. It was an absolute pleasure helping you select your new Lincoln MKZ and I really enjoyed showing you the many features. As always we strive for the ultimate customer experience,which I am sure will continue when you visit us for service.
Customer Service Exemplified!
Even though I purchased from another dealer, I had a Ford vehicle (brand new 2018) blow a radiator hose - State Motors was the closest to my home for warranty service and accepted the vehicle right away; arranged for a rental car; diagnosed and fixed the problem the same day. They exemplify "customer service"...they even returned the rental car for me, saving me time! Highly recommend them and owe great thanks to Thomas Powers the service manager and his team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
AMAZING DEALERSHIP
We recently bought a 2009 Lincoln MKZ. Chris Grant was awesome- knowledgeable, no pressure- very professional. The car is beautiful! Like new inside and out! I love it! The Grant Family is a class act. I would recommend State Motors highly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great thanks highly recommended
Great I highly recommend easy to deal with and very friendly got my car no complaints and travel from far but at the end it was all worth
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase