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Auto Gallery - Gainesville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (604 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Customer Service

The sales person that I worked with was very kind. I didn't end up purchasing the vehicle I was looking at simply because I have a tendency to jump into things and I want to be sure about this one. Great selection of vehicles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi John, Thank you for taking time to mention your experiences with Auto Gallery Gainesville and leaving this great feedback.IF you or any of your friends are ever in need of a vehicle keep us in mind and visit us again! -AG@Gainesville /Keila Magana/ customer service representative

Great experience!

Loved my experience at Auto Gallery! My sales agent was amazing she was very patient and didn't rush me at all.I would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Never again

They made you feel good during the pre buying process. You tell them 5 years and they think you can't count (6 years of payments on a used car.) The paperwork doesn't match their mouth. I will never go here again. Gainesville ga.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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bought a car from this store

i advice anybody to buy a car from this store and ask for Mr Ola. We is very respectful and a good guy. He help me in getting a car i like.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Purchased 2017 Ram 1500 Maribel was great as was the GM. No pressure. Very professional. I highly recommend. They made the whole process very easy. They also included a detail that was completed after the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Best ever

Jason and BU made this the best buying a car ever Jason was on top of everything very polite and professional and BU also I really can say I enjoyed the time I spent at Auto Gallery they were curtious and knew how to treat a customer I highly recommend buying your next car from Auto Gallery thanks guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very responsive and healpful from beginning to end.

Jason was very responsive to my email questions from the first contact through eventual purchase of vehicle. He answered all questions, and seemed to really care about making sure I was comfortable with the condition of the vehcile prior to making the 2 hour drive to Gainesville to see the vehicle. Once on the lot it was apparent that this was not some pop-up car dealership with a few old cars. The dealership was clean and had a lot of really nice cars. This made me a little more comfortable about dealing with them. Buying a used vehicle is fairly stressful in itself, but Jason and his team were more than helpful while I took the vehicle through test drive and look over. I was a little apprehensive about the vehicle, because it really seemed to be too nice for the price..especially since they were willing to give me an even better deal once I was there. I have had the vehicle now for over a month and I am very satisfied with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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False Advertising, Deceptive Sales Practices

Negotiated deal with Sergio Coreno via phone. Purchased 2017 Toyota Tacoma on 12/9/17 for my son for Christmas. Vehicle was dealer transfer from Lawrenceville location. Paid CASH $37,775. Vehicle advertised and sold with 2 key fobs. David, salesman and Arlet, F&I said couldn't release 2nd key fob until check cleared. Check cleared 12/13/17 and still no 2nd key fob. Keep getting run around from salesman and F&I manager refuses to call back!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great sales advisor!

When we arrived at Auto Gallery, we were able to browse the lot relaxed. We had been to several dealerships that day and it was very uncomfortable to have sales people swarming you and watching your every move as soon as you stepped on the pavement. Auto Gallery was unlike that. They give you time to browse and set your interests. As soon as we found the vehicle we were interested in, Jason approached us and asked if we wanted to check it out. We went for a test drive with him and then back to the dealership to make our purchase! My husband was a little bit of a hot head when it came to negotiating, but I was very impressed with Jason's ability to remain calm and continue us through the whole process. All in all, we are in love with our Ford Edge and feel like we received a great deal! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Search is Over

Marcela was a great sales advisor! She was was accommodating, knowledgeable, and personable. Highly recommend checking out Auto Gallery and be sure to ask for Marcela!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.