Reviews
Service
The service was great and people were friendly and fun. The lounge was very nice with anything you could possibly want or need, and they offered to take us anywhere during the service if we wanted.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christine, we're delighted to know you enjoyed your visit at University Kia Huntsville. Our team always aims to provide top-notch service and a comfortable environment for our guests. Thanks for the review!
I was greeted within five minutes and with a smile.
I was greeted within five minutes and with a smile. The representative was helpful and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking the time to leave University Kia Huntsville a great review!
Unsatisfactory service
Made an appt for diagnostics. When I got there I was told diagnostics was 2 to 3 days out. That’s what I was told when I made the appointment for three days out. vehicle there for six hours almost didn’t even look at it. Told me I had to leave it for at least three days I said no and got my car and left.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nina, I'm sorry to read about your experience with our scheduling and diagnostics process. This is not the level of service we aim for, and it's clear that we fell short in this instance. We would appreciate another chance to assist you properly - please reach out directly so we can address any concerns or questions you may have. Thank you, Arthur Seaton - General Manager - 256-217-1700
Friday August 25,2023 I had my 2022 telluride in for oil
Friday August 25,2023 I had my 2022 telluride in for oil change, tire rotation…. When I picked up my vehicle, once again, after being charged with tire rotation, ( The same, happened March 2021, another telluride I own) my tires were not rotated. I immediately went into show room, oh no you will not see the manager, but few under him…. Yes they , did the I’m so sorry, and we trust you are telling the truth ( marked and video, of me doing so before dropping off Thursday august 24th- so yes I’m telling the truth! They took care of the bill, and apologized, BUT that’s not the true answer… did they change my oil filter, how do you trust one, once this happened twice! Who else did they do this to?? Once trust is broken, it’s hard to get it back. Now do I get treated right, my next trip into service department?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your experience, and I understand your frustration. We strive to deliver seamless and efficient service, and I sincerely apologize that this wasn't reflected in your experience. Please know we are committed to making things right for you. If you're open to discussing this feedback further, I'd like to see if there is anything I can do to help here and regain your trust. I've listed my contact information below and hope to hear from you. Thank you, Arthur Seaton - General Manager - 256-217-1700
Service at University Kia
Sharon did a wonderful job assisting me. She stayed with me through the whole process. The Service Tech(s) did a fine job gave attention to details in the vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing your review with us, Mario! It's great to hear that Sharon was a huge help during your visit and hope to see you next time. Drive safely! - The University Kia Huntsville Team
I received excellent service from Catherine and the
I received excellent service from Catherine and the Service Department staff today August 21, 2023
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping in for service at University Kia Huntsville! We are happy to hear that Catherine and our service team delivered five-star care to you and your vehicle. Until next time!
Great experience with university Kia salesman Hooman was
Great experience with university Kia salesman Hooman was so nice and all the managers were amazing they have my business for life great company love yall
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bradley, we're delighted to know you had a great experience with Hooman and the rest of our team at University Kia Huntsville. We appreciate your support and look forward to serving you for many years to come!
I’m grateful for the Kia dealership.
My experience was great. I needed a car and they made it happen. I didn’t think that I could get a new car. When I left the the dealership I was driving a 2023 Kia soul. I’m very grateful for all the nice people that made that happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your brand-new car! We're overjoyed to hear that our team was able to find you a 2023 Kia Soul that you feel confident in, and we can't thank you enough for choosing University Kia Huntsville above the rest. Happy driving!
KIA Telluride Experience at Huntsville, Alabama!!
Awesome customer service. First time buying a suv from KIA. KIA have a nice friendly attitude. The employees work hand to hand with one another. Now that’s what I call.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Williams, we're delighted to know you had an awesome first-time buying experience with us at University Kia Huntsville. We truly value your feedback and look forward to serving you again in the future!
Service was excellent, courteous and prompt.
Service was excellent, courteous and prompt.I would gladly recommend anyone to use your service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had an excellent experience with our service department at University Kia Huntsville. Thanks for recommending us, we appreciate your support!