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Easterns Automotive Group of Laurel

(4,180 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Awesome!

Thanks so much for your help. You got me into a car when I didn’t think I could get one. I really appreciate how you worked to fine me a car to fit my family’s needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dreams come true here at Easterns! We are so glad that you didn't give up. Congratulations to both you and your family. Well deserved!

Great salesman

I came to Eastern Motors in need of a vehicle and my salesman was Francis Karoma he was great! I ended up getting a great car for a good deal. Im very satisfied...Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

Eastern you got the job done well

Dozie Nwachuku. You have the best energy. Had fun thanks for all the help with my daughter.i will be back to get my next whip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Easterns family! Wray, thanks for sharing such an awesome review regarding Dozie's customer service. We appreciate you!

Sales guy

Thank you Jason from easterns automotive you are the best you make sure I get the car I wanted for long time Jason from eastern in laurels the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hello Jason, We appreciate your positive review. Please do not hesitate to stop by or give us a call if you have any questions or concerns moving forward.

July 31, 2018

Dozie was very friendly. I enjoyed coming here unsure and leaving with the biggest smile on my face. No more busses thanks Eastern Automotive Group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We love to see our customers smiling! Happy to have you as a customer!

Great customer service

Shawn and the staff went abive and beyond to make sure we found the vehicle we were looking for. So much so that we bought 2 !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

WOW! Congrats to you both! Please continue to choose Easterns for your future vehicle purchases. You're family to us!

Great experience

Jason was great. He answered every question I had and made sure I was comfortable with my purchase. I highly recommend paying him a visit if you are in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear our very own Jason made your visit wonderful! Looking forward to seeing you again soon!

Great experience!

I’d like to thank the Easterns Motors family, especially Shawn for the hook up. Make sure you come check him out. I was in a real bad financial situation and he still made it happen!! Thanks again Shawn!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's great! It was our pleasure to assist you. Shawn spoke very highly of you as a customer. Please don't hesitate to stop by or give us a call if you ever have any questions or concerns.

Car purchase

I was at eastern motors at laurel branch, mr Francis karoma had a very good customer relation. He is excellent and professional. I will refer my friends to mr Francis karoma for being a good customer service attendant. Love eastern motors laurel branch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Please do recommend us to others! We absolutely love assisting new customers.

Trying to buy a car

I visited Easterns Automotive group in Laurel. I'm impressed with the quality of customer service I received. I went there just to ask some questions before I decide to buy a car. Willie Trillos assisted me. He's well trained and professional. He went out of his way to make sure all my questions were answered. I'm definitely coming back to buy a car from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I thank you for stopping by, Hope to see you soon on the purchase of your new car. Thanks