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Easterns Automotive Group of Laurel

(4,179 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Dozier is the best!!!!

Los mejores tienen mucha paciencia y te acomodan te ponen en lo mejor y en lo que deseas ! Tienen el mejor servicio al cliente los recomiendo 100% Hacen lo que seas para que salgas contento

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

¡Gracias! Por favor vuelve otra vez

Car ourchase

My experience here was painless. Friendly service. Francis worked hard to get me into my Jeep Cherokee. I would definitely recommend Eastern Motors Laurel, MD Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Bailey, It's nice to know that you are pleased with the purchase of your Jeep Cherokee. You picked a great car! We'll be sure to let all of our staff know just how pleased you are with your purchase and visit.

Great experience

I selected the vehicle I wanted and financed ahead of time and my experience at the dealership was fairly seamless. My salesman Dozie provided excellent customer service and answered all of my questions during the test drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Dozie and the rest of our team strives to ensure that our customers are treated with the most utmost care and respect.

Mr. Hill the best!

He was very straightforward and knowledgeable. And very patient, I’m a very picky person and he took his time in getting me the best car with all my required futures. A1 customer service will definitely refer friends and family to Mr. Hill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Please do refer friends! We absolutely love working with new customers. Please be sure to come back again!

Great service

Tony was very helpfully to my friend with finding her first at a good price and a good car payment...also well so finding a car that she truly liked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Great news! We are so glad that Tony provided you with a smooth car buying experience. There is no better feeling than pleasing our incredible customers!

Good seller

Tony was very helpful with me finding a car and a good price and a good car payment...Im very Happy was I my experience one for buying my first car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks fr your review and for choosing Easterns of Laurel for your automotive needs. We really appreciate and enjoy having you as a customer!

Low Credit Score

My credit score is in pretty bad shape but I came here and they got me in the drivers seat of the car I wanted! Definitely will come back !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your recent car purchase! We are so glad to have you as a customer. Thank you, Josh!

Very Helpful

Dozie helped me a lot through the process. He was very knowledgeable about many things including credit and the loan process. He gave me lots of different options to consider before making my final decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wow! This is absolutely wonderful. We'll definitely let Dozie know just how pleased you are. We would love to see you again. Please come back!

Had a great experience

I have had bad experience in the past with dealerships and was nervous about buying a car. James was great to work with. I never felt pressured in buying and he truly help me find a car that was best for my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

No need to be nervous here at Easterns! We specialize in providing our customers with nothing but the best customer service. It is so amazing that as a customer you recognize the hard work what we continue to put in.

Kind, Understanding, and Professional

I was first Greeted by Willie to where he then asked a series of questions based on my preference on car and price and showed me my options. I was able to pick a car and he was able to manage everything and make my time their go by quickly. He is great at what he does and you can see he genuinely cares. Next time you need a car, Willie is your guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm very pleased that we were able to assist you and find the right car that could fit your needs. We really appreciate your business, Thanks