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Easterns Automotive Group of Laurel

(4,180 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Unexpected Happiness!!!

So I needed another vehicle because of unforeseen circumstances. My gut was telling me to go to this Easterns location. I have done business with them in the past and the experience was professional and nice. They really made me feel like family. I have to say Jared Davis met me at the door (lol). He was very polite, professional and made me comfortable. He asked and I told him what I wanted and needed. He made my situation a whole lot better. I’m satisfied with my purchase. THANKS JARED YOU’RE THE BEST!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Easterns family! You came to the right place. Thanks for taking a chance on Easterns.

Car buying experience

Our salesman Dozie N. was very knowledgeable and straight forward with all aspects of the car buying experience. Thanks Eastern Motors for the positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

Car purchase

Francis was great he took care of all our needs and made sure he explained everything for us to understand. Great customer service i enjoyed the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Escalade

Everything was perfect 👌 Jared was amazing and I encourage anyone to come see him. Easterns thank you for your help. Jesus is great! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Jared and Jesus will be so glad to hear from you. We wish you all the best with your Cadillac!

Awesome experience

It was a great experience, Willie and team were helpful and friendly. Made my purchase experience great. They made the process so easy and I didn't expect I would purchase the car in my 1st visit to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is big! Congratulations on your very first visit. You're an awesome customer! This is major!

I had excellent service!

Shawn helped me out in a great way I had just lost my vehicle in freak accident and had had to get a car quick I came to easterns and Shawn and Tony got me out the way! Thanks Guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It was very nice to turn your frown upside down. We are so happy to hear our very own Shawn and Tony made your visit wonderful. Looking forward to seeing you again soon!

New car for the hubby

Tony was very help. He was conscious of our time. He kept everything move along. He worked with our budget and got us into something we could afford. Car arrived and we test drove it. My husband loved it. Signed the paperwork and we were on our way. This is my second car with Eastern motors. Great experience with both purchases. I have recommended Easterm to my sister and brother in law. They purchased with Eastern also. Come out and talk to Tony!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for being a returning customer! We're so glad to have you on board with us. Please recommend us to your family and friends. Congrats on your purchase!

New car

Easterns in Laurel really looked out for me they helped with bringing my cost down they really treated me like family I will always come to this spot for a car the absolute best in the game

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

Car purchase

I came to Eastern Auto Francis was my sales person my experience with him was wonderful, life could not be easy without him...I am very grateful to meet a great brother like him....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Lincoln Navigator

My time here in Easterns automotive group was great. Jared Davis truly took his time with me and got me into my Nagivator stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!