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Easterns Automotive Group of Laurel

(4,179 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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A Fresh Start

I was in need of a reliable car. I came to Eastern because I've seen the commercials and wanted to see if they could help me. Willie was great! He listened to what I had to say and helped me accomplish my mission of getting a reliable car! At a excellent price! Thanks Willie! Thanks to the entire Eastern Motors Family C. Brown

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You came to the right place! It's so good that you found us and that Willie was able to help you get into a car that you love. Well deserved!

excellent customer service

They are kind, polite, caring and understanding. The paper was ready when we got there and was explained in a way that I understood. Excellent people!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car purchase

When I arrived to eastern motors Francis assist me and he was very detailed and I was well informed accordingly to my vehicle purchase he is awesome I would highly recommend my friend and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car purchase cars purchase

Wooow i was at eastern motos at laurel branch. Mr Francis karoma attended to me excellent job. He fastened everything within 30 minutes i am out automotive store. Thanks ro mr francis and the whole store.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

I came into the dealership looking for a used car for my son. James was very helpful in pointing me to the safest and most reliable cars and was very nice throughout the entire interaction. He was very knowledgeable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Knowledge is the key! We try our very best to pass on any information that will help our customers with their car buying experience. Easterns cares!

James is the man!

James was nice and very helpful. He didn’t mind answering any of my questions (even though I had a lot) . He helped the process go smooth while making me laugh at the same time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Awesome! We love nothing more than helping our incredible customers. James and the rest of our staff are so grateful for your kind words.

James is awesome

I went looking for a Nissan, I didn't buy at the moment. However, James was extremely knowledgeable and friendly. I'll be returning to make a purchase at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fantastic! We definitely look forward to seeing and working with you in the future.

Very helpful

Some days back I entered the dealership I didn’t get help right away but this young man was so informative in the pros and cons of what I needed in a car. I’m so grateful that I had a chance to meet this sweet man to help further me on my research to pick a car for my grandchild.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You made our job easy! Please feel free to stop by or visit us in the future if you have any additional questions or concerns.

Had great experience, courteous and reliable.

From start to finish great experience, received courteous, reliable service from phone conversations to meeting in store. Got a great deal even with poor credit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

At Eastern Motors, your job is your credit! One thing about us is that we're always here to help despite any customer's credit score.

Very helpful

Went to get a Jeep. James help me pick out the very one that I wanted and even when there was issues he sent it to get fix never gave up. I appreciate it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

That's right! Our customers will always come first to us. Please feel free to stop by or give us a call if you ever have any questions or concerns in the future.