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Easterns Automotive Group of Laurel

(4,180 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Very pleased with service

We had a great experience. Jamar, did everything in his will to help my husband and I get our first car together. We are pleased with his hard work and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations to you and your husband! We're glad your purchase went well. We hope to see the both of you again in the future!

Fantastic experience all around

This place was by far the best car buying experience I’ve had. From the moment I walked in, everyone was very helpful and friendly, especially Shawn. He walked me through the process patiently, despite my many questions and got me a great deal with everything I wanted within my budget. I could tell right off the bat that he cared about making sure I had the right fit for me even though it was past the end of his shift. They ended up finding the car I wanted in Alexandria but immediately drove it up for me. That’s extraordinary service right there. Overall I would certainly recommend this dealership to anyone looking for a new car and excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Carley, Wow! We cannot thank you enough for sharing such big words. It is amazing to hear how pleased you are regarding your car buying experience. Welcome to the Easterns family!

I am stunned!

Very easy and understanding people, fun to connect with and went through the whole process easy to make everything workout to buy the car today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Easy and smooth is definitely what we strive for during the car buying experience. We know that our customer deserve nothing but the best!

ASK FOR DARIUS!

Such a hassle free experience! We got a great deal. They were completely transparent about the pricing and details. I would recommend them to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We can't thank you enough for the kind words. Please do recommend us. We love new customers!

Jamar Royster - Awesome

Jamar Royster was awesome! I came in expecting to get the usual used car dealer service - old car, over priced, a lot of miles, and set in there for hours. No. Jamar was able to get me a low mile SUV, $2000 less than the value, car note nearly $100 less than what I wanted and expected, with a warranty and gap insurance. I highly recommend Jamar. When you come to Eastern Motors - come to the Laurel location and ask for Jamar!!! You'll leave happy!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Robin, This is absolutely phenomenal! Jamar definitely provided you with the top notch customer service that you deserve. Please send your family and friends over to us!

Fantastic Experience!

I went to this dealership looking to upgrade my 2-year old vehicle. Dozie helped me through the entire process. I decided after three days the vehicle I took home was not for me and went back to take advantage of the 7-day exchange policy. The process again was streamlined and I went home in my Buick Encore! I couldn’t be happier with my experience and HIGHLY recommend using this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud. Congrats!

Professional and Understanding

I walked into Eastern's in Laurel, Md not exactly knowing what to expect. I was immediately greeted by a salesman named Amadou. We discussed my options and he made me feel at ease without putting any pressure on me to purchase a vehicle. I would gladly recommend Amadou (and Easterns) to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear our very own Amadou made your visit wonderful! Thanks for visiting Easterns of Laurel. We hope to see your family and friends in the future!

The Best Salesman

First let me say Jamar Royce is the best salesman . He is a very good at what he does. He has very good communication skills extremely pleasant guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

That's great! Please encourage your friends and family to stop by and visit us.

Very friendly and helpful

Schaun helped me and my son find the perfect first car for him. Walked him they the process and even found him a great finance rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Please tell your son that we said congratulations on his new car purchase! This is truly awesome. Thank you both for choosing Easterns!

My First Experience

Was a great first experience for buying a car I definitely recommend it for any other buyers. Great, fast and friendly service all around 10/10.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

There is no better feeling than buying a car for the first time. We are so happy for you!