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Easterns Automotive Group of Laurel

(4,180 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Excellent experience

Every person who we had to talk to during the process did their best to accommodate us as much as possible as they can. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

No problem! Thank you for allowing us to assist you with your purchase. Please let us know if you ever need anything in the future.

Car buying experience

Dozie was a great help and made sure we didn't spend all day at the dealership. I left happy with the car that I wanted!!! Ask for Dozie!!!! He's the best. The rest of the staff are super friendly and helpful which is always a plus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

What a treat! There is nothing better than a brand new car. We are so happy that you enjoyed your experience with Dozie!

Great customer service!

Very impressed with the customer service. Eastern brought in cars from various locations with only a few hours notice, so that we could compare both in person. Special thanks to Darius who went to extra lengths to track down the exact car we wanted. While we were on a test drive he looked up another car with the exact same specs as the one we were driving but in much better condition. Then he had the car brought over from another dealer in 30 minutes flat. The Eastern team made the entire process simple, speedy and enjoyable! Darius was a delight to work with and we're thrilled with our new car. We were able to view, test, and finalize the purchase all in the hours before we were leaving the next day on spring break. Perfect way to kick off the vacation--with a new car our whole family loves! Thanks Darius!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow! These are such big words. Thank you so much for being a loyal customer! Everything that you said is what we strive for because our amazing customers like yourself truly deserve it. Please let us know if you need anything or have any questions. We look forward to seeing you again soon!

A reliable experience

I did have an excellent experience with employees that helped me get the car I was thinking of buying. The sales person Mr Squireewel and the manager Mr. JESUS did their best to help me get the car that I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Tony Squirewell

Tony did a great job in helping me get into a car specially for it being my first time buying a car. I welcome him to anyone looking to get into there first car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Shay, We know how exciting it is to purchase your first vehicle. You definitely made the right decision by choosing Easterns. Nice meeting you!

Once we left the dealership the Nightmare started

My Sales person Albert was great! He was able to work with us and get us in a vehicle that had the features we wanted. The only downfall was when we finally left in our new vehicle. It was a nightmare for them to verify my employment and it was non stop calls, texts and voicemails from the sales, finance and even the lender. It was the worst I was tempted to bring the vehicle back because I was just so frustrated. We couldn't even enjoy our new purchase. Other than that it was a cool experience. Thank you so much, Krystal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit. Thank you for sharing your open and honest feedback. We are sorry to hear about the frustration that you experienced but it is so nice to hear that everything worked out in the end.

Best car buying experience ever!

Darius made the car buying experience an easy and fun one! It’s easy to tell he enjoys what he’s doing which makes the (typically dreaded) experience a great one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wow! It's our pleasure to help. Enjoy your awesome new ride!

Outstanding, empowering, informative!

The salesperson Darius was so professional and personable. He made me feel comfortable and empowered to make my decision. Jesus, the manager, supported me by giving me the information I needed to make the best decision with no pressure and no gimmicks. Jesus really went the extra mile and used every resource he could to facilitate my purchase. Thank you guys for a great car purchasing experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Fantastic! We are so happy that Darius was able to help. We look forward to seeing you again in the future. Thank you for sharing!

Great Customer Service

My sales person Jason was great he listen to what I wanted and executed the right vehicle for me. He was very knowledgeable and confident in what he was selling. Jason has excellent client service and I would recommend that kind of service to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you so much for being a loyal customer! Please let us know if you need anything or have any questions. We look forward to seeing you again soon!

Great experience

I had a real great experience at Eastern Motors I will recommend this dealership to anyone the people was very attendant nice and pleasant and overall experience was fast quick and detail oriented the vehicle I purchased was clean with low mileage and ride beautiful so I will recommend Eastern Motors to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Easterns family! We're so glad to have you on board with us. There is nothing better an a quick and easy car buying experience. Please recommend us to your family and friends!