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Car Smart of Memphis

(113 reviews)
Sales hours: 10:00am to 5:00pm
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Sales
Monday 10:00am–5:00pm
Tuesday 10:00am–5:00pm
Wednesday 10:00am–5:00pm
Thursday 10:00am–5:00pm
Friday 10:00am–5:00pm
Saturday 10:00am–5:00pm
Sunday Closed
(901) 881-1913 (901) 881-1913

Reviews

(113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Car Smart of Memphis from DealerRater.

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Sweet and Smart Dealer

After a long day at many dealerships, I finally found what I wanted in not only the vehicle, but also the salesperson. Marsha was not only friendly and helpful, but also won my dad over on selling the small SUV to him. Loved talking with her and doing business with her. Got a great deal on a Jeep Patriot!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Grad Mom

First car for our daughter, 2009 Nissan Altima. We're very happy with the service and honesty of everyone involved and especially grateful to Marsha for keeping in touch with us until the right car came along.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

This was my first time buying a car and they really helped in the process. Very nice. I recommend going to Marsha Rios.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer Service Lackint

Called to view a car and phone service was adequate. Went to view the car and was not approached by anyone working there. No other customers on the lot. Finally after 10 minutes, I walked towards the office and finally someone came up to me. He offered no information regarding the car for sale and I had to ask for all information about the car. It was pretty much a self service car lot with an above price on the car I was looking at. The car was in poor to average condition with a price that was above book and car needed a lot of touch up work. Not sure about the mechanics as I did not have that checked out. The price was the price per the salesman and I was not interested in pursuing I car that was average condition and priced at "mint" condition!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We do not have salesman circling the customers like sharks most people are happy about this. Each salesman's cell phone number is listed on the car if you needed attention You could have called. Our cars are listed at wholesale prices we sale so many we do not have to chase customer especially ones you cant please.

Best used car buying experience ever!

I had a lengthy car shopping process after my truck was totaled and we dealt with multiple dealers. No one from Car Smart called me multiple times a day to pressure me or kept pushing a car on me that I didn't want. The selection was so great that I had about 6 cars to choose from in the make/model I wanted. Marsha was kind enough to stay late to meet us and show us around. After I test drove an older one she didn't try to push a newer more expensive model on me. It was by far the easiest car buying experience ever and I couldn't be happier! I DEFINITELY recommend Car Smart of Memphis!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2005 Civic EX Coupe

Today I purchased a 2005 Honda Civic EX Coupe from CarSmart Memphis. We spoke with Marsha Rios about purchasing it and she was more than helpful and extremely friendly. It was a fantastic deal and we will definitely recommend Marsha and the dealership to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worst customer service ever.

I have never dealt with a dealership as bad as this one.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

cant please everybody

Cadillac CTS(:

Great Service! Traded my Nissan Truck for the CTS. Super easy process. Very QUICK. And EXTREMELY SATISIFIED!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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WONDERFUL EXPERIENCE!

I have to say carsmart of Memphis really catered to my needs as I was buying from out of town. Mrs.Rios was very helpful in making sure I had plenty of photos of the vehicle and having it checked out for me. She was VERY KIND and super friendly when we arrived which made us feel right at home! HIGHLY RECOMMEND CARSMART OF MEMPHIS ! BTW They had customers everywhere! UNBEATABLE PRICES GREAT PEOPLE JUST DO YOUR RESEARCH AND YOU WILL SEE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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06 Lexus GS300 + Great service = Awesomeness

Bought my GS300 from Marsha Rios and i couldnt have asked for anything more, its a fantastic car and runs great, awesome prices and the people there were very friendly and helpfull. I would recommend these folks to anyone looking for a great deal on a great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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