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Serra of Jackson

(594 reviews)
Visit Serra of Jackson
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 8:00am–2:00pm
Sunday Closed Closed
New (731) 868-4855 (731) 868-4855
Used (888) 482-1516 (888) 482-1516
Service (877) 548-8594 (877) 548-8594

Reviews

(594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra of Jackson from DealerRater.

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Great dealership very friendly staff quick service will

Great dealership very friendly staff quick service will definitely go there for my next new kia

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Serra Chevrolet Buick GMC Cadillac with our friendly staff and quick service. We look forward to helping you with your next new Kia. Please don't hesitate to reach out anytime! Sincerely, Your Friends at Serra Jackson

Bryan Borders gave great service!

Bryan Borders gave great service! We were in and out very quickly. Thank you again!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Katherine! We're thrilled to hear that Bryan provided you with great service and that your experience was quick and efficient. We appreciate your feedback and look forward to seeing you again at Serra Chevrolet Buick GMC Cadillac! Sincerely, Your Friends at Serra Jackson

Good service, good seating area with a TV, popcorn and

Good service, good seating area with a TV, popcorn and coffee as we waited for service on my car. No complaints here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Cristina! We're delighted to hear that you enjoyed our seating area and the amenities while waiting for service on your car. At Serra Chevrolet Buick GMC Cadillac, we strive to create a comfortable experience for our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

Brian Russell was amazing and very helpful!

Brian Russell was amazing and very helpful!! We had no intentions of buying a car but left with a BEAUTIFUL 2023 Lexus RX 350

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Walker! We're thrilled to hear that Brian was able to assist you and that you left Serra Chevrolet Buick GMC Cadillac with the vehicle that fits your needs. We appreciate your spontaneous decision to make a purchase and hope you enjoy your new vehicle. If you have any questions or need further assistance, don't hesitate to reach out. We look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

Call Wayne quick and responsive to customers needs even

Call Wayne quick and responsive to customers needs even when we have to change our schedule appointments. I work well with us. Great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Gary! We're thrilled to hear that Wayne was quick and responsive to your needs, even with schedule changes. At Serra Chevrolet Buick GMC Cadillac, we always strive to provide the best service for our customers. We appreciate your feedback and look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

Knowledgeable sales staff, large inventory, and fair

Knowledgeable sales staff, large inventory, and fair pricing. I would consider using them again in the future.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our knowledgeable sales staff and found our inventory and pricing to your satisfaction. We appreciate your consideration in using Serra Chevrolet Buick GMC Cadillac again in the future. We look forward to assisting you next time! Sincerely, Your Friends at Serra Jackson

Very good experience, no hassling high pressure tactics,

Very good experience, no hassling high pressure tactics, very easy to work with, good service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Spence! We’re thrilled to hear that you had a great experience with us at Serra Chevrolet Buick GMC Cadillac. We strive to provide a hassle-free and enjoyable service, and it's fantastic to know we met your expectations. We hope to assist you again in the future! Sincerely, Your Friends at Serra Jackson

As for the dealership they provided quicker service than

As for the dealership they provided quicker service than first stated. The rental car/loaner car service needs improvement.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
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Dealer response

Thank you for sharing this feedback about your recent experience with us. We appreciate your comments on our service speed and will take into account your observations about our rental car service. If there's anything further you'd like to discuss, please feel free to contact us directly. Sincerely, Your Friends at Serra Jackson

Great service.

Great service. Short wait. Great work done on car.Friendly, qualified staff. Clean waiting area.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced great service and efficient work on your car at Serra Chevrolet Buick GMC Cadillac. Our friendly and qualified staff always strive to provide a clean and comfortable environment for our customers. We look forward to seeing you again for your future automotive needs! Sincerely, Your Friends at Serra Jackson

Always a great experience with wonderful staff.

Always a great experience with wonderful staff. They all smile and greet me, and keep me updated on everything done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Amanda! We're thrilled to hear that you always have a great experience with our wonderful staff at Serra Chevrolet Buick GMC Cadillac. Keeping you informed and comfortable is our priority, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson