Reviews
Service, communication regarding vehicle, timeliness and
Service, communication regarding vehicle, timeliness and pricing all outstanding. Waiting area inviting with all comforting amenities.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nelle, we are so happy to read such a great review about Hendrick MINI! Thank you, and have a fantastic day!
What can I say but thank you for making my time at the
What can I say but thank you for making my time at the Mini Service Center amazing! The team is great at what they do and always made me feel welcomed! Thank you for always keeping me informed and always having a rental ready! Special thanks to Eric, Zach and Michelle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kisabelss, we are so pleased you enjoyed your visit to Hendrick MINI! We are always more than happy to assist you if anything else comes up. Take care!
Friendly reception and sales staff.
Friendly reception and sales staff. I love the unique accessories that the parts store has to offer for my Mini. I always have a great service experience as well. This store is incredible all around. I hope more people give them a chance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Justin, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The service team at Hendrick Mini does it all!
The service team at Hendrick Mini does it all! From top notch customer service to quality service work, I’m always impressed. I love my Mini and know it’s always in good hands with this crew. Justin has been my mechanic for years. He’s honest and very skilled.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
D M, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I have been a long time Mini owner and visited several
I have been a long time Mini owner and visited several different dealers in the Carolina’s, but I’ve never had as a good of an experience as I have at Hendrick Mini. These guys are best in class! They always make me feel like family. I always ask for Justin as my technician. He is extremely knowledgeable on Mini’s.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charlotte, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick MINI. We are always more than happy to assist you if anything else comes up. Take care!
I had a nice service experience.
I had a nice service experience. Justin was my technician. He was very thorough and professional, and explained everything to me in detail. He is a great asset to your organization.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Before ever visiting Hendrick Mini, I had an opinion
Before ever visiting Hendrick Mini, I had an opinion about dealerships being over-priced and all about money. I ended up there because a local shop couldn’t diagnose my engine light. After spending thousands of dollars and wasting time for it to still not be fixed, I finally took it to Hendrick Mini. They gave me a loaner car while mine was in the shop. Justin the technician was able to pinpoint the issue and I received a very reasonable estimate. My car now runs like a top! I’m only trusting this team when it comes to my car from now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
I received excellent service at Hendrick Mini in
I received excellent service at Hendrick Mini in Charlotte Nc. My technician Justin was very knowledgeable and through. I love the tech video as well. I can’t recommend this team enough. 10/10
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bill, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick MINI. We hope to be of service to you again in the future. Best wishes, Hendrick MINI
Anytime after have service on my Mini Cooper I take it to
Anytime after have service on my Mini Cooper I take it to Hendrick Mini. I know it’ll be in the best hands possible. The advisors and techs are very experienced and definitely love/live the Mini brand. The tech videos are great and provide great detail. I always appreciate the free car wash as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
J C, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
I always have a great experience at Hendrick Mini for my
I always have a great experience at Hendrick Mini for my cars service. I love all the additional things they offer.. like a free car wash, comfortable waiting area, loaner car if needed, free drinks & snacks, and a video from the mechanic. Justin was my mechanic and did an excellent job explaining the condition of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank H, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!