Reviews
The best service
I love Hendrick Mini service. They are friendly, honest, and my car always comes out cleaner than when I brought it in. They are so good about letting me know what is needed but always honest and tell me when things are not needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Psullivan, we are so pleased you enjoyed your visit to Hendrick MINI! We are always more than happy to assist you if anything else comes up. Take care!
Came in to get my car worked on and was met with
Came in to get my car worked on and was met with exceptional help. Between the service advisors and the tech that helped me I will be returning for all future help. The videos provided help me understand what my car needed and made deciding on what to do a breeze. Great job mini
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taylor Costales, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick MINI. Thank you, and have a fantastic day!
The service team at Hendrick MINI is top notch.
The service team at Hendrick MINI is top notch. My technician is Justin and he is the best. Justin is consistently rated as one of the top MINI technicians in the country; we are lucky to have him here in Charlotte.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amy, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Hendrick MINI
Service is always clean and the employees are top notch!
Service is always clean and the employees are top notch! This is the first time I've actually enjoyed going to a service dept.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
M. Keefe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick MINI. Thank you, and have a fantastic day!
I love driving to Hendrick MINI in Charlotte, NC from
I love driving to Hendrick MINI in Charlotte, NC from Columbia, SC... they have been so helpful and very nice... Casey has been patient over my crazy questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gayle, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This is a great facility to take your car for service.
This is a great facility to take your car for service. Casey McGuire was extremely helpful. 10/10 recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kristine, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Went in search for a new car, I had heard great things
Went in search for a new car, I had heard great things about Mini and figured, why not?! I was excited to test drive and Maria was such a breath of fresh air! She made me feel super relaxed and not pushy at all! Safe to say, I’m officially a MINI owner! Thank you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bianca, we are so pleased you enjoyed your visit to Hendrick MINI! Thank you, and have a fantastic day!
I have been to Hendrick MINI several times and the guys
I have been to Hendrick MINI several times and the guys in parts and service are great. Everyone is always friendly and accommodating. They're great with their communications, keeping me up to date every step of the way. Thank you to Eric, Zach, Casey, Bruce, Ray and all the technicians that have spent time working on my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cj, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Eric - Service Manager and his team are simply the best !
Eric - Service Manager and his team are simply the best ! Exceptional service experience every single time ! I trust his team and will continue have my Mini R56 serviced at Mini Charlotte !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
E Bryant, we are so pleased you enjoyed your visit to Hendrick MINI! If you have any further questions, please give us a call. We're always happy to help!
Always have a great service experience at Hendrick MINI.
Always have a great service experience at Hendrick MINI. Eric Snyder is the best service manager that I have worked with from any dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Leslie, thank you for taking the time to leave a review for us at Hendrick MINI. We're happy we could meet your expectations! Thank you, and have a fantastic day!