Hendrick MINI

I purchased my MINI from Hendrick MINI and had nothing but a great experience. This week I had my first oil change. It went seamlessly. There happened to be a recall under warranty at this same time. When I made the appt I requested a loaner vehicle and it was a very easy process. I dropped my car off, got a brand new 2025 loaner (which was beautiful and I was super excited to drive the new model). I didn?t have to pay a thing. No hidden deposits or ?we need your credit card on file?. Two days later I picked up my car. They even washed my car before giving it back. Nothing but amazing things to say about the service department.

We recently purchased our second car from Forrest at Hendrick Mini and once again, it was a fantastic experience. From start to finish, he was personable, attentive, and genuinely focused on making sure we got the best deal that suited our needs. It?s clear he has our best interest at heart, which is why we keep coming back to him. The dealership itself also provides top-notch service?everything from the selection of vehicles to the customer care is outstanding. Highly recommend both Forrest and the team at Hendrick Mini for anyone looking for a hassle-free, trustworthy car-buying.

Forest was amazing, he was personable and made car shopping enjoyable. 10 out of 10 ??

Hendrick across all brands the represent is the best of the best. Use of technology is outstanding and user friendly. I would not buy a car if it didn't come from a Hendrick dealer !

The service department does great work however I brought my car in because the drivetrain malfunction light came on after I just had my core pack replaced. Instead of focusing on the problem they billed me for diagnostics and another issue that didn?t happen until after I brought my car in to replace the core pack.

Forrest Holston is a true partner ensuring that your decisions and options accomplish your goals and your preferences. He takes the time and makes the commitment to learn what is important to you as well as addressing your concerns. Any car decision can be nerve racking yet Forrest puts you at ease. He is patient and doesn?t pressure you. He is knowledgeable and is committed to getting all information if he isn?t 100% certain. He really builds a trust based consultative relationship and is committed to your satisfaction.

Maria did an amazing job throughout this process. She provided timely information and was very receptive to my questions.

Exceptional from the very first step and word!!! The service staff is awesome. The accommodations when you wait are top notch. The best dealership no need to go anywhere else!

Another good experience at Hendrix Mini Cooper. Since purchasing my 2016 Mini Countryman, Hendrix Mini is the only place my car has been to be serviced. My last experience was another awesome experience. Craig Eves was most patient, professional and knowledgeable. As you know, an organization or company is only as good as its staff. Mr. Eves is a great asset to the company. Thanks for your professionalism!!!

Brought in Mini Cooper to fix a problem under warranty. The problem was never fixed so we brought it back. They confirmed it is the same problem but said we have to pay for it to be fixed this time. Service department obviously does not know what they are doing. Also, not looking for another conversation about how you can sell us another car. We are looking for accountability. We have not heard from them to this day.