Reviews
I Love that Eric, the service manager, is still a
I Love that Eric, the service manager, is still a familiar face after all these years! I do not think that Submitting a review should have a word minimum.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sonya, we are so happy to read such a great review about Eric and Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Really solid service department.
Really solid service department. They?re extremely helpful. I like getting a video of the issues so that I can review them. I also like being able to interact with my advisor via text.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
From start to finish, Brian was excellent.
From start to finish, Brian was excellent. He never pressured but just provided solid answers to my questions. My final question was ?Do you own a Mini?? He responded, yes, we all do?they are fabulous vehicles. That said volumes to mean. Further, Brian was just easy to talk to, offered his cell phone number for any additional questions, and just a wealth of information. We would purchase another car from Brian in the future, including BMW(s) which we also love! I would rate Brian a 10 out of 10 if I could. He is an asset to the Hendrick dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Diane, we are so happy to read such a great review about Brian and Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Mini of Charlotte has a kind staff, quick service, great
Mini of Charlotte has a kind staff, quick service, great communication, overall a delightful experience! If you have a mini and ever have issues, i'd highly recommend this to all!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matthew, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The staff could teach classes on customer service.
The staff could teach classes on customer service. They are always polite professional yet friendly They are always informative and prompt -and it's pertains to everyone in the service department
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael D, we are so happy to read such a great review about Hendrick MINI! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick MINI!
Had service done.
Had service done. Car was returned to me sooner than promised. (I had to provide more than 25 words per this site. Had service done. Car was returned to me sooner than promised.)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sportsfan1, we are so happy to read such a great review about Hendrick MINI! We hope you have a great day!
Super efficient and knowledgeable service advisor, Trey
Super efficient and knowledgeable service advisor, Trey Waddell, and knowledgeable and helpful sales team. Maria helped me pass the time as I waited for service to finish my car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen W, we are so happy to read such a great review about our team at Hendrick MINI! If you're ever in need of more help, please let us know!
Excellent Service Every Time.
Excellent Service Every Time. Went In For Inspection To Renew My Registration And Was In and Out Quickly. I?ve Been With MINI For At Least 15 Years And Always Am Satisfied With Their Service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elvis, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I was not pleased when my check engine light came on
I was not pleased when my check engine light came on after my car had been in the mini shop for several weeks and I was only back in it for a couple of weeks. I took the car in and they found there was a problem, but it was covered under extended warranty and the repairs were covered. This was good since I was still paying on the repairs that had taken place a couple of weeks before.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Recent Purchase at Mini Dealership.
Recent Purchase at Mini Dealership. Had a great experience.Brian Barrack was Great! Found the exact car I was looking for and actually went for a 2025 model. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase