Reviews
Very friendly staff, and very thorough in the description
Very friendly staff, and very thorough in the description of maintenance and problems. The car was kept clean during the entire process unlike other shops. Nice facilities, too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
When I bring my Mini in for its scheduled maintenance,
When I bring my Mini in for its scheduled maintenance, the service is always ?TOP NOTCH?. I have no complaints. The staff is always friendly and the facility is impeccable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeffrey, we're glad to hear we delivered such a great service experience. If there's anything further we can do for you, we are happy to help!
Been going to this dealership for fifteen years.
Been going to this dealership for fifteen years. The service department has always been great. Best service manager ever. A special shoutout to the gentleman that washes the cars! He?s amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Annette, we are so happy to read such a great review about Hendrick MINI and our team of employees. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I Love that Eric, the service manager, is still a
I Love that Eric, the service manager, is still a familiar face after all these years! I do not think that Submitting a review should have a word minimum.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sonya, we are so happy to read such a great review about Eric and Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Really solid service department.
Really solid service department. They?re extremely helpful. I like getting a video of the issues so that I can review them. I also like being able to interact with my advisor via text.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your 5-Star review.
From start to finish, Brian was excellent.
From start to finish, Brian was excellent. He never pressured but just provided solid answers to my questions. My final question was ?Do you own a Mini?? He responded, yes, we all do?they are fabulous vehicles. That said volumes to mean. Further, Brian was just easy to talk to, offered his cell phone number for any additional questions, and just a wealth of information. We would purchase another car from Brian in the future, including BMW(s) which we also love! I would rate Brian a 10 out of 10 if I could. He is an asset to the Hendrick dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Diane, we are so happy to read such a great review about Brian and Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Mini of Charlotte has a kind staff, quick service, great
Mini of Charlotte has a kind staff, quick service, great communication, overall a delightful experience! If you have a mini and ever have issues, i'd highly recommend this to all!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matthew, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The staff could teach classes on customer service.
The staff could teach classes on customer service. They are always polite professional yet friendly They are always informative and prompt -and it's pertains to everyone in the service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael D, we are so happy to read such a great review about Hendrick MINI! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick MINI!
Had service done.
Had service done. Car was returned to me sooner than promised. (I had to provide more than 25 words per this site. Had service done. Car was returned to me sooner than promised.)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sportsfan1, we are so happy to read such a great review about Hendrick MINI! We hope you have a great day!
Super efficient and knowledgeable service advisor, Trey
Super efficient and knowledgeable service advisor, Trey Waddell, and knowledgeable and helpful sales team. Maria helped me pass the time as I waited for service to finish my car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen W, we are so happy to read such a great review about our team at Hendrick MINI! If you're ever in need of more help, please let us know!