Reviews
The personal is very very nice, helpful, and very
The personal is very very nice, helpful, and very knowledgeable, very friendly and the service exceptional they work hard to make things easy for me and I really appreciate that .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nancy, we are very happy to have provided you with such a positive experience!
I have been a customer of Hendrick?
I have been a customer of Hendrick?s Mini Cooper Charlotte, NC over 5 years. The sales, repair, parts or the staff are beyond words. I am a disabled, retired and military veteran. During this time all of the employees regardless of the department. Have been well educated and knowledgeable professionals with a Southern Charm and hospitality.. very nice, kind, polite and care about their customers.. I am speaking of my own personal experience..Out of 65 years of life.. Hendrick?s is the most professional and customer oriented automotive dealership I?ve ever experienced within my life..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jazzman1960, we are so happy to read such a great review about Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I love Hendrick Mini.
I love Hendrick Mini. Brittany made the process seamless and due to a time crunch they gave me a car to borrow for a few hours as I needed to do an urgent trek. When I came back my new mini convertible was ready for me to take away. Everyone was super nice, knowledgeable and treated me like family. I went in for a repair with my older car and left with a newer one. :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elphaba, thanks for your praise and kind comments about our team and Brittany. We are always more than happy to assist you if anything else comes up. Take care!
Top Notch!
Top Notch! Trey welcomed us to the Hendrick?s team He was very helpful & informative servicing us & our mini countryman. We are so appreciative of this entire knowledgeable service crew.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bsnunn, we are so happy to read such a great review about Hendrick MINI!
The Service Dept of Hendrick MINI is a fantastic group of
The Service Dept of Hendrick MINI is a fantastic group of professionals. You get a warm reception and expert advice. They are clearly here to be your advocate. I highly recommend anybody looking to service their Mayes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gardengal, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
This is my first convertible, and my 3rd Mini from
This is my first convertible, and my 3rd Mini from Hendrick- obviously I?m sold.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mini Fan, thank you so much for your high rating! Have a great day.
We have had a great experience from Eric Snyder and Casey
We have had a great experience from Eric Snyder and Casey with the rest of the service department team. Special shout out to the phenomenal service from Michelle Stewart as she took time to show us all of the features available to us in our loaner car that she set us up with while our car was being serviced. We drive from Durham to get our car serviced at this location because of the service department?s excellent customer service, their top notch skills and genuine care for their customers. We are so grateful to be apart of this MINI family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Minicoop, we are so happy to read such a great review about Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wasn?
Wasn?t satisfied with the guy I did my paperwork with, was very disappointed with his response when I decided not to purchase the extra warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Tracy, we appreciate you taking the time to leave us this feedback. Please feel free to contact us at 704-321-4851 and ask to speak with either Doug or Tim. They are the sales managers and can discuss this experience with you. We look forward to hearing from you.
I simply cannot say enough good things about this
I simply cannot say enough good things about this dealership. Our salesman, Brian Barrack, was extremely friendly and helpful. The service advisors, Casey McGuire and Trey Wardell, were extremely thorough and proactive. This was our first time in years buying from a dealership, but I look forward to purchasing another vehicle from these people in 2025.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Scott, we are so happy to read such a great review about Hendrick MINI and our staff. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick MINI!
Thank you Maria Diez for making our experience
Thank you Maria Diez for making our experience comfortable with Hendricks Mini! You are amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Yely, we are so happy to read such a great review about Hendrick MINI! We are always more than happy to assist you if anything else comes up. Take care!