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Hendrick MINI

(293 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award
New (888) 317-3341 (888) 317-3341
Used (866) 297-6007 (866) 297-6007
Service (888) 474-0919 (888) 474-0919

Reviews

(293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick MINI from DealerRater.

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Great Purchasing Experience

Purchased a used Mini Cooper from Cody. He is a long time Mini owner & that knowledge carried a lot of importance to me. I got a fair price and had no haggling required. Quick sales cycle & value your time. Ask for Cody

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Female

Hello, my service associate Dave at Hendrick Mini was very knowledgeable and professional. I am a recent owner of a 2013 Mini and it was my first service experience. I will return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dream Car

Saw someone driving a Mini in my neighborhood and was intrigued by its shape and size. I knew I wanted a small car but not one that I felt claustrophobic in. When I finally found time to visit the Hendrick mini dealership, I met Cody, a kind salesman there. He gave me information about the different model types and each of their features. He was professional and knowledgeable and I will definitely consider purchasing a cooper in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful Experience

I went with my sister to look at the Mini Countryman and was pleasantly surprised that the salesman, Cody, was knowledgeable and professional in his manner and was not pushy. Not only did she purchase the vehicle but I think I will consider one as well. Great Experience with Cody and the staff as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Salesman

Cody was absolutely the best salesman of cars I have ever met. He has knowledge of the cars and I would recommend him to anyone planning on purchasing a Mini.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Joshua Richardson in Service is AMAZING!!!

Impressed by Joshua Richardson's awareness of details, suggestions and follow through. He spotted ways to improve MINI's operation & aesthetics-went with them,and thrilled! He even RESOLVED an unrelated issue for a friend's MINI just by my asking. J's "post-work" call was awesome too. It's clear Joshua knows his brand inside/out...he's now my GO-TO (& new friend) in Service which I have found to be an excellent Dept. Giving Hendrick a huge "thank you" for hiring JOSHUA RICHARDSON!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Love my new MINI!!!!!

INCREDIBLY AWESOME - that is how I would describe my experience at Hendrick MINI!!!!!! I was looking to purchase my first MINI and wanted to trade in my Range Rover Sport. I emailed them and was immediately contacted by Naomi Farley. Naomi is phenomenal!!! She was helpful, friendly, accommodating, but not pushy. She walked the lot to find the perfect volcanic orange MINI for me, arranged a test drive and then had her ready on short notice the next Saturday (complete with the new wheels I wanted). I felt like we had been friends forever. Hendrick MINI also gave me the best trade-in which beat other dealers that I contacted that offered to buy my former vehicle for cash! I will have to drive 2 hours for service as there is not a closer dealer to my home, but it's worth it! The entire staff at this dealership was super helpful and friendly (thanks to Dustin Johnson, Patrick and Ashley in the reception area).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The best dealership I've worked with!

Hendrick Mini has been the best dealership I've had dealings with for any car I've ever owned. Between my wife and I, we've had four Minis from Hendrick. They're professional, friendly and always willing to go just that little bit further than other dealerships and other brands. Their service department is exactly the same as their front of house too. If you're waiting or picking up a loaner they're quick, informational and friendly. When its time, I'll be back for my next car at Hendrick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great space, wonderful customer service

Naomi and Patrick at Hendrick Mini are the best! My purchase of a 2015 Mini went swimmingly. Thanks to everyone there for making this journey quick and painless. Love my MINI!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome experience at Hendrick MINI with Cody!!

I had the very best experience with Hendrick MINI and our Motoring Advisor Cody Martyna. We've had the pleasure of working with this dealership initially through the Service Department when we moved into the Charlotte area already owning a MINI. Hendrick MINI is top notch and then we ordered our 2nd custom built MINI with Cody. Cody did an AWESOME job keeping me informed with the status on a regular basis as we waited for it to arrive from the UK. Cody is a joy to work with and provided the very best in customer service - always with a smile on his face! I could tell Cody loves the MINI brand and as a customer, this energy is contagious! He goes out of his way and above & beyond what I would've expected so he far exceeded my expectations. I look forward to a continued positive relationship with Cody & Hendrick MINI - I couldn't be happier!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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