Reviews
We have had a great experience from Eric Snyder and Casey
We have had a great experience from Eric Snyder and Casey with the rest of the service department team. Special shout out to the phenomenal service from Michelle Stewart as she took time to show us all of the features available to us in our loaner car that she set us up with while our car was being serviced. We drive from Durham to get our car serviced at this location because of the service department?s excellent customer service, their top notch skills and genuine care for their customers. We are so grateful to be apart of this MINI family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Minicoop, we are so happy to read such a great review about Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Wasn?
Wasn?t satisfied with the guy I did my paperwork with, was very disappointed with his response when I decided not to purchase the extra warranty.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Tracy, we appreciate you taking the time to leave us this feedback. Please feel free to contact us at 704-321-4851 and ask to speak with either Doug or Tim. They are the sales managers and can discuss this experience with you. We look forward to hearing from you.
I simply cannot say enough good things about this
I simply cannot say enough good things about this dealership. Our salesman, Brian Barrack, was extremely friendly and helpful. The service advisors, Casey McGuire and Trey Wardell, were extremely thorough and proactive. This was our first time in years buying from a dealership, but I look forward to purchasing another vehicle from these people in 2025.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Scott, we are so happy to read such a great review about Hendrick MINI and our staff. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick MINI!
Thank you Maria Diez for making our experience
Thank you Maria Diez for making our experience comfortable with Hendricks Mini! You are amazing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Yely, we are so happy to read such a great review about Hendrick MINI! We are always more than happy to assist you if anything else comes up. Take care!
I have had minis my whole driving life.
I have had minis my whole driving life. The service group is awesome. Always so sweet and pretty quick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sarah, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Brian was friendly, knowledgeable, attentive, and
Brian was friendly, knowledgeable, attentive, and compassionate. Made our experience joyful. Cannot believe I’m saying this about a car dealership but it’s true. He deserves a huge raise.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian, we are very happy we could provide you with a positive experience! thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI!
My service tech was great even though it took three hours
My service tech was great even though it took three hours for a new battery and oil change. The most disappointing is that they phoned me in advance to see if they could give me an offer on my car while I was there (I said sure) but I never heard from them again
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Annam, we really appreciate your feedback! We will have some reach out to you again regarding an offer for your car.
I had not bought a car in several years.
I had not bought a car in several years. Forrest was very helpful and made the process go smoothly from start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathie Gazda, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI! We hope to be of service to you again in the future. Best wishes, Hendrick MINI
Service department is very communicative and friendly.
Service department is very communicative and friendly. Walk you through any updates with your car every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day.
I have bought 3 MINI?
I have bought 3 MINI?s from Hendrick MINI and I have always been very pleased. They take good care of their customers and I will buy another MINI from them in the future. Whenever it was I needed my MINI serviced they took care of everything very well. I would defend recommendation them. They are top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!