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Lithia Chrysler Jeep Dodge of Grand Forks

(384 reviews)

Reviews

(384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Definitely will be back!

I got an appointment scheduled at 4pm for an oil change. When I arrived they were friendly, asked me a few questions, and got to work on my vehicle right away. They did a great job and I was in and out in about a half hour! Perfect!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

i can count on Lithia to keep my DODGE on the road.

Always nice to read the checklist from Service and see how the condition of my truck is, I can count on that. Visiting with the employees that have been there many years is always a treat to see them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Finance dept sucks

We went looking for a vehicle and found one we liked. They basically wanted to give us nothing for our trade, then came out with an offer on the car we liked with a two year loan and monthly payment that was ridiculous, then they tried to push us into an older vehicle with higher mileage with a 72 month loan. The sales staff was great, but their finance department is s bunch of morons. Will not recommend them, and we will not go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2018 Ram Power Wagon purchase.

Don Is a top notch salesman. Knowledgable of vehicle and very helpful. Don did not pressure me into purchasing extended warranty. I really appreciated that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2018 jeep renegade sport

I appreciated the patience with which he explained the operation and care of this vehicle. He was very welcoming and sincere throughout the process. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellence

Amy was great sales person. I am loving my 2019 Jeep Cherokee! She made the process smooth and listened to my concerns and desires. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Sale!

Had the vehicle we wanted pulled up as soon as we arrived (I had done some info searching a few days prior) and was able to go on a test drive immediately. Sale went as smooth as any sale should go. Impressed with the sales team going through every option available to us. We drove from Fargo to this dealer for the reason that they had the closest match to the vehicle we wanted, but glad we went out of Fargo for our purchase. Will gladly do business here again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

Don was very knowledgeable and helped us through the entire process. He took the time to make sure we got the vehicle that best suited our needs and budget. We had a small issue with some preexisting damage and that was handled expeditiously. This was our first Dodge and my first experience with Lithia and we were pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Don was very helpful

Don was very helpful & went over my options of my new 2019 Jeep Cherokee. I appreciated his assistance! He answered any questions I had and I know I can call him with any other questions or concerns. We have purchased other vehicles with Don and have always been very pleased with service he provides us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

satisfied customer

The gal at the service desk remembered I needed the tires also rotated this oil change. The oil change was done very promptly and everyone is very courteous there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.