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Lithia Chrysler Jeep Dodge of Grand Forks

(384 reviews)

Reviews

(384 reviews)

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Jeep buyer

Bought a jeep from the dealer with the lifetime oil change option and love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love our Cherokee

Our dealer was very knowledgeable about the Jeep Cherokee we were interested in. My husband and I wanted a certain style and color and he made sure we got it. We would refer people to Don for their next vehicle purchase. We ordered a back cover and he is letting us know the status of the order. My husband and I felt real comfortable with Don that we had questions or concern we could ask him. He made sure we covered everything and were satisfied with the answers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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MADE CAR SHOPPING FUN

AFTER NARROWING OUR CHOICES DOWN TO WHAT WE THOUGHT WE WOULD NEED. WE NARROWED OUR CHOICE DOWN TO LITHIA.. WE HAD VIP APPOINTMENT MADE ON THE INTERNET. WE TOOK A TEST DRIVE AND SALES WAS ABLE TO SHOW US SOME FEATRURES NEW TO US. HAVING WARM COOKIES AND FRESH POPCORN DID NOT SELL THE VEHICLE BUT THE FAMILY WAS EXCITEMENT TO HAVE THAT AS A PERK AT LITHIA. EXCITED AND HOPEFUL THAT THIS VEHICLE IS DEPENDABLE AND LASTS FOR YEARS TO COME. AFTER SIGNING THE KIDS WERE EXCITED TO PICK OUT GIRL SCOUT COOKIES. Lithia WAS SO THOUGHTFUL IN SO MANY WAYS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great customer service

Great customer service! Brooke was new to the department and very impressive. She was friendly and professional. She was prompt and thorough. I will recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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2013 Jeep 10th Anniversary Service

Always treated with respect and the service was first rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Job

I went in a couple of days early to get a oil change and a tire rotation, and they got me quickly. I was in and out in about a hour. Great Job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Was a straight forward process.

Overall this was a positive experience. Don treated us fairly and we are happy with our new vehicle. I would recommend this dealership to others seeking a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Oil Change

Had my oil changed recently and it was done quick with good customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Great customer service by the service and parts employees!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Did what was expected

Had recall and extended warranty work done on the engine. Did what is expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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