University Motors

I recently attempted to purchase a truck from out of state through C.R. at University Motors in Nashville, TN. After confirming the price—including TTL and a $699 dealer doc fee—I provided my state’s DMV contact information to help facilitate the out-of-state process. I was told CR needed to check with their title office, and that I’d receive answers ASAP early in the week. Instead, I received vague updates and was left waiting with no follow-up. It wasn’t until Thursday morning, when I reached out myself, that I was finally informed the truck had been sold to a relative of the owner. Up until that point, I had no idea the deal had even fallen through. C.R. mentioned they don’t take deposits and operate in good faith as a small-town dealership that values transparent deals. I accepted that at face value, trusted we were working toward a sale, and let them know I was fully approved by my lender and ready to move forward the moment title confirmation came through. I understand that “business is business,” but the lack of communication, transparency, and basic professionalism made this a very disappointing experience. I cannot recommend doing business with a dealership that doesn’t back up its word or respect a customer’s time and trust.

I recently attempted to purchase a truck from out of state through CR at University Motors in Nashville, TN. After confirming the price—including TTL and a $699 dealer doc fee—I provided my state’s DMV contact information to help facilitate the out-of-state process. I was told CR needed to check with their title office, and that I’d receive answers ASAP early in the week. Instead, I received vague updates and was left waiting with no follow-up. It wasn’t until Thursday morning, when I reached out myself, that I was finally informed the truck had been sold to a relative of the owner. Up until that point, I had no idea the deal had even fallen through. C.R. mentioned they don’t take deposits and operate in good faith as a small-town dealership that values transparent deals. I accepted that at face value, trusted we were working toward a sale, and let them know I was fully approved by my lender and ready to move forward the moment title confirmation came through. I understand that “business is business,” but the lack of communication, transparency, and basic professionalism made this a very disappointing experience. I cannot recommend doing business with a dealership that doesn’t back up its word or respect a customer’s time and trust.

I just bought a 2018 subaru that I had been searching high and low for. Everyone at University Motors was extremely helpful and kind. Very friendly.

Everyone was super nice and helpful. No hidden fees, car was in great condition. Q knows what he's doing. Quick and easy!

Everyone at the dealership was wonderful. They were timely in their online responses & text messages. However I’m only giving 3 stars for a couple of reasons. After leaving the dealership I noticed a headlight was out. When I texted the salesman he said “sorry I forgot to check that”. I guess I should have checked it but it is not legal for a car to leave the lot without proper working headlights. The other reason is that the car was advertised as having remote start when it does not. Again, something I should have tested myself. Overall I am happy with the purchase. It was a smooth & easy process.

As a woman, have you ever had an owner of a dealership ask you to " put on your big girl panties and make a decision."? The owner of this place did, Mark. As a woman, I do not recommend dealing with them.

I went in looking for a used Subaru, the sticker price was fair and I was paying cash. What I got hung up on was the $500 documentation fee, I was from out of state and would be handling the tax, license and registration myself. I asked them to knock the $500 off their sticker price they couldn’t do it so we parted ways. I understand the legalities around having to charge a doc fee equally to all customers but having made it $500 is a bit excessive. Other dealerships like Echo Park have a doc fee significantly lower.

Q was great to deal with. They’re a no BS dealer. They know the cars value and list it to sell at that value. I was in and out with a new car in just over 2 hrs

I would be hesitant to buy here, my husband and I test drove a truck and liked it but we wanted to think about it. They said they would take 24000 and fix a dent. We told them we would think about it and let them know ;3 days later my husband decided that was the one he wanted so he called to tell them, now they say it is going to be 24500 or 24995 if we want the dent fixed. We had also been warned while we were leaving from the initial visit by a guy behind the dealership that they were "crooks" . To bad, I'm too leery of them now ,the initial offer we felt was a fair deal and it wasn't so much the $500 that was the problem but now you feel as if you cant trust anything they say or offer.

Watch out for the $499 document fee. Totally my fault for not taking the time to review the documents closely. But the saleman was rushing through everything and just didn’t really give us time to review. My plates won’t be in my county so I will have to go to my clerks office and do it myself. What exactly is $499 for then? Complete rip off! They promised us a repair to the car but then wouldn’t fix it unless I said I would pay for anything else that would come up. It was a window repair. The whole process was very sleazy. Plus the salesman was so rushed I kept asking him if the documents should use my legal he would go back and fix it. When we got home and pulled out the paper work to add my insurance and the registration was not in my legal name. I will never return or recommend this dealer.