Reviews
The service began terribly but ended well.
The service began terribly but ended well. All in all, I will say satisfactory. Thanks
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback! We're glad to hear that your experience improved. Your satisfaction is important to us, and we’re always working to enhance our service. Thank you for sharing your thoughts!
Exceptional professional service, went above and beyond
Exceptional professional service, went above and beyond to make things happen. Samuel is very great at what he does, did everything to make the deal happen.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We’re thrilled to hear about your exceptional experience with Samuel. Our team always strives to go above and beyond for our customers. Your feedback means a lot to us!
Dealership is Very Comfortable and convenient, I always
Dealership is Very Comfortable and convenient, I always go to Ty he gets me in & out with no issues
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're thrilled to hear you find our dealership comfortable and convenient. Ty will be happy to know he made your visit smooth and hassle-free. We look forward to seeing you again!
I recently purchased a car from this dealership and had a
I recently purchased a car from this dealership and had a great experience. Austin Drabick, the sales consultant, was incredibly friendly, helpful, and made the entire process smooth and stress-free. He answered all my questions with patience and made sure I found the right vehicle for my needs. Highly recommend this dealership and Austin for excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear about your great experience with Austin. Our team is dedicated to providing top-notch service, and it’s wonderful to know we met your expectations. Enjoy your new vehicle, and we appreciate your recommendation!
Provided prompt service.
Provided prompt service. Provided courteous service. Provided a much needed courtesy vehicle. Logan is outstanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our team and that Logan made a positive impact. Your satisfaction is our priority, and we appreciate your kind words about our service. Looking forward to seeing you again!
On April 23rd I took our 2024 Lyriq to Crest for its
On April 23rd I took our 2024 Lyriq to Crest for its first maintenance - which they set at the time of purchase last October. Within 1 minute, Greg said "you're good to go - there are no recalls or diagnostic issues". I responded that I knew that from the Cadillac app, and asked “don’t you rotate / balance tires, check fluids, etc.?” Greg replied "maybe at 12-15K miles", but that wouldn't be included in the complimentary first service. I drove away. I was subsequently called by a manager, who set up an appointment to perform the other initial service items, including tire rotation. When I arrived for the appointment, Greg asked "what brings you in today?", to which I asked, "don't you have the appointment items to be performed?". My wife and I chose to purchase the Lyriq from Crest. Based on our experiences with Crest's service, we will take the Lyriq to another Cadillac dealer for service and will not recommend Crest to anyone. We love the Lyriq, but service after the sale requires the dealer to have a service mentality, which we don't believe Crest has. My wife and I called Crest to ask about a service not performed related to a dent claim. During the call with Greg, I asked if he would transfer the call to the service manager, to which he replied, "you're speaking with him". We knew that was untrue or at least knew that the person who called to set the second appointment represented he was the manager, which was definitely not Greg.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Your feedback is greatly appreciated. Please reach out our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.
Further to the Paintless Dent Repair process and insurance coverage through Mechanical Protection Plan, which Crest sells at the time of vehicle purchase, Greg / Crest stated the dent in the right rear door could not be repaired by PDR as it was on a "body line". I took the Lyriq to The Body Shop in Prosper and they completed the PDR of the dent in the same day - looks like new. Either Crest did not want to perform the PDR or they are incapable of performing PDR on a new Lyriq, or they know the "insurance" they sell at purchase is worthless / will not cover their time.
Monica and team always do a great job.
Monica and team always do a great job. They have set a bar that makes it difficult for any other service department to achieve.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We’re thrilled to hear that Monica and the team have consistently met your expectations. Our goal is to provide exceptional service, and it’s rewarding to know that we’ve set a high standard for you. We look forward to serving you again!
Logan McPherson is great and I always appreciate and
Logan McPherson is great and I always appreciate and trust his advice in the Service Department. When it comes to purchasing a new Cadillac I highly recommend Austin Drabick! Both these guys are exceptional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with Logan and Austin. Their dedication to providing excellent service and trustworthy advice truly makes a difference, and we appreciate you taking the time to recognize their efforts. We look forward to seeing you next time!
Logan is great.
Logan is great. He is patient and attentive to my concerns . He is responsive when I call his cell phone. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear Logan was patient, attentive, and responsive to your concerns. We appreciate your trust and look forward to serving you again.
Crest and Chris Rucker made the buying process an
Crest and Chris Rucker made the buying process an absolute pleasure and was painless. This is our second car from Crest and Chris and we will be back. If I had to make one complaint its that we scheduled a pickup at 10 am and finance only had one person and they were super backed up and we did not end up leaving until 2pm!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with Chris Rucker and that this is your second purchase with us. We acknowledge your concern regarding the finance department's wait time and will take this into consideration as we strive to improve our processes. Your satisfaction is important to us, and we value your input. We appreciate your loyalty and look forward to serving you again in the future.