Crest Cadillac Frisco

My Service Advisor, Greg is awesome and ensures I understand all repairs and associated costs.

Monica, the service tech spoke politely and direct. She was very kind and compassion. I was comfortable with Cadillac service and they did a good job. Thank you Monica!

We had great service from Greg! Very professional and took the time to explain everything. Highly recommend.

I have depended for many years on Crest for keeping my Cadillac in top shape, and am pleased with their service: the courtesy of the management, the clear explanation of the work to be performed and the skill of the technicians.

Wonderful service - and very attentive in giving me updates on how far along my car was into the maintenance and when it would be done.!

We called Monica she answered and said for me to come in and she explained what was the reason for the tape to be on top of my car. She explained and corrected the issue immediately, thanks Monica

Great customer service and Omar is the best salesman ever! Great guy and super professional.

Chris Rucker was responsive and easy to work with. Overall experience was positive and we were impressed with the level of service

Austin was so patient and worked with me to order the car I wanted for over a year. I had look at other dealership and did not receive the help that I got with him at Crest Cadillac. You can see the smile on my face. When you are looking for a car, save your time and let Austin help you get the ride you need! Thanks to Austin and the whole Crest Team. John Morrison

Poor service and not competent. Logan (he service adviser and shop manager) provided an erroneous diagnostic on my car and installed a 900.00 part that didn't resolve the problem as he said it would He demanded that I was responsible for the cost. I challenged him regarding the part he installed that didn't fix the issue. He then told me, "To fix my car, it would cost 3600.00 based on what his tech told him. His cost quickly went from 900.00 to 3600.00. I was trying to give Logan the benefit of the doubt and trust his assessment. I told him I would circle back later to get the job done; however, I was not going to pay for that 900.00 parts that his said would fix the problem, but it did not. He continued to pressure me demanding that I was responsible for the 900.00 cost. I told him I would report him to his manager if he continued to pressure me about paying for a service that did not resolve the issue. He said to me, "go right ahead in addition to telling me this conversation is not going anywhere. He disrespected me as a 62-year-old and Logan showed no respect for me as his elder nor for a long-time customer by auguring with me and telling me that I was a problem customer just because I challenged him regarding the poor service he rendered. He then abruptly told me my car would be sent to the wash and will be waiting for me to pick up. Logan gets a 1 star and I hope his manager James sees this message. I was charged 214.00 that I demand back because Logan and his team did not perform a proper diagnostic to determine what was initially going on with car. Apparently, they just slapped a part on with accessing identifying the real problem first