WBM of Arlington

I would recommend WBM to anyone in search of a great used car. WBM has an excellent selection and very nice cars in great condition. The customer service is excellent. If you are in the area stop by and check them out!!

I went in to purchase a vehicle. At first Both Alfonso and Tony were very nice. "I communicated mainly with Alfonso, up-until I went in". I wanted to pace myself to ensure I was making the right decision. I wasn't ready to run my credit, just wanted to checkout the inventory, but Tony convinced me to do so. "I trusted his guidance on the process". I was approved, just needed to return with one source income verification. It was a Friday evening when I went in and I schedule a return for the upcoming Monday when I would be able to have enough time to Test drive a couple vehicles, I had showed up close to closing. On Sunday night I got a call saying my mother was hospitalized. I immediately text/emailed Alfonso, letting him know that I had to fly early the next morning, so he should inform Tony that we needed to reschedule, I should be back in a few days. Hours later I was informed that my mother died!! this changed the narrative. i.e.I needed more than a few days for funeral arrangement etc. Anyway, I spend a few days making funeral arrangements etc "DISTRAUGHT". I then updated Alfonso that my mother had infact died, I still want to purchase the vehicle "a vehicle", but I was busy with funeral arrangements, after the burial I would reach out to him "which would be barely an additional week"...when I was approved Tony said my approval was good for 30 days. First REDFLAG was that Tony asked what monthly payment I would be comfortable paying. I told him and he quoted a monthly payment that was $80.00 MORE nonchalantly, even then I was still going along. Alfonso answered every email I sent until I notified him that my mother had died and I needed a few more days. TOTAL SILENCE!!!.... NOTHING!! I figure he was upset that I didn't rush and get the vehicle immediately or they were stereotyping me "thinking I was backing out, JUDGING me wrongfully or something crazy" ???? Whatever it is, it made no SENSE. He had no business decorum at all. He never even said "Ok, get back to me when everything is taken care of and you are ready"....I didn't necessarily expect a "condolence", just a confirmation that my email was read and a few days was OK, yes or no! I just returned, checked my email and told myself I would take my business elsewhere. I am prepared to buy, so I called another dealer. The sad thing is that I really liked both of them "as people" and thought we would establish a decent business relationship. However, based on this, I believe if I had gotten a vehicle from them and it had problems they wouldn't care! with this in mind I did a research and saw LOTS of negative reports regarding lemons and underhanded deals from Both parties. So, in hindsight my mother's death helped me to dodge a bullet. I don't know if they thought the few thousands I had to put down would go towards the funeral and I probably wouldn't be able to buy anymore>>>???? I am still trying to figure out what happened. In any event, that money was reserved specifically for that purpose and was not used for anything else.

The absolute worst dealership I have ever dealt with. I bought a truck from this the day after Christmas and the engine was gone by March, read the carfax afterward and the truck had not had an oil change since July and it was being driven for 5-6 months with high mileage, called the manager that sold me the vehicle TONY and he offered no assistance, not even a discount on a new engine I had extended warranty on the vehicle but they wouldn't pay for it because the problem was pre-existing which means the dealership knew that the truck had an issue and sold it anyway. I wouldn't recommend ANYONE buy a vehicle from them if I could give a negative star rating I would

I could write a lengthy review of my experience with this establishment with names and everything but quite honestly it's not worth my time so I'll just sum it up with some bullet points. - seedy car lot feel the moment you walk on the property - sold a decent truck for what was thought to be a decent price, if you take into consideration inconsistent and sometimes incomprehensible communications throughout the process for an out of town buyer - said truck that passed Virginia inspection once brought home had front shocks leaking and a valve cover leak that will total well over $1500 when said and done, maybe VA has garbage inspections, but it certainly begs to question their touted inspection - was hit with a bogus $70 dealer business tax fee, one that I was just too exhausted to even bring up by the time I got there - they knew I flew in from out of town and was going to drive it 9 hours home and it still took bargaining for them to fill the tank up before leaving - post sale and after 3 weeks of dragging their feet on the getting the registration and title taken care of I had to request they send all of it to me to do myself at my local tag office - icing on the cake: the refund of the tax, title and registration didn't even include transfer and title fee, a mere $28 you say, but the nail in the coffin for what type of establishment this is

I could write a lengthy review of my experience with this establishment with names and everything but quite honestly it's not worth my time so I'll just sum it up with some bullet points. - seedy car lot feel the moment you walk on the property - sold a decent truck for what was thought to be a decent price, if you take into consideration inconsistent and sometimes incomprehensible communications throughout the process for an out of town buyer - said truck that passed Virginia inspection once brought home had front shocks leaking and a valve cover leak that will total well over $1500 when said and done, maybe VA has garbage inspections, but it certainly begs to question their touted inspection - was hit with a bogus $70 dealer business tax fee, one that I was just too exhausted to even bring up by the time I got there - they knew I flew in from out of town and was going to drive it 9 hours home and it still took bargaining for them to fill the tank up before leaving - post sale and after 3 weeks of dragging their feet on the getting the registration and title taken care of I had to request they send all of it to me to do myself at my local tag office - icing on the cake: the refund of the tax, title and registration didn't even include transfer and title fee, a mere $28 you say, but the nail in the coffin for what type of establishment this is

Deceptive business practices!!! All set to drive over two hours to purchase a used vehicle when they sold the car right out from under us despite leaving deposit information, voice mail and email! Financing was all arranged and we were all set! Then they lied when they said they tried to contact us! It’s 2018 and they had our cellphone only to tell us they sold the vehicle. Would never “attempt” a purchase here!!!

I worked with Francisco who was very professional. Tony was awesome as well. Great experience overall!!! I will recommend WBM to all my friends and family.

John the salesman and Tony the sales manager were absolutely fabulous and the most easiest dealers I have ever worked with and would recommend anyone to buy from them

I flew from Louisville, KY for this car, yes I am an Audi enthusiast. This is the typical used car dealer that chooses to keep their overhead low, and I congratulate them on a job well done. I am happy with my purchase even though the previous owner was a smoker and WBM worked hard to mask the odor. I'm going to invest in a professional smoke mitigation / treatment. WBM didn't claim to repair anything and I'm glad they didn't clean the engine bay. Lots of cars can be ruined by a poor engine bay cleaning, it's better left to professionals; thanks guys. They stand firm by their pricing, which is the way of the current times, but don't forget to ask for a military discount if you've earned one. Tony was very appreciative of those that serve or have served. Alfonso worked hard to get me in and out quickly, at my request. My purchase was a cash deal so it should be a fast transaction, and it was. When Alfonso had an issue printing the temporary tag for my car another sales rep helped him out without hesitation. Their office was adequate given the fact they choose to keep their overhead low. Don't expect to receive the royal treatment, it's not that kind of dealership. Small desks in small spaces, but there's nothing wrong with that in my opinion. If it keeps my costs down, kudos bother! The dealer fee was appropriate to the service rendered. I would recommend or buy again without hesitation!

Helpful info was provided in a polite and professional response to a general inquiry. Although I did not pursue the particular vehicle, I appreciated the help I received.