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Bald Hill Kia

(172 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

(172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bald Hill Kia from DealerRater.

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Cindy D

Wow incredible service ! Jeffery was very professional, best service department I’ve ever been to ! He went above and beyond to repair my car . All I can say is it’s hands down best place I’ve ever brought my car to for service and would never go anywhere else !! Thank you so much Jeffery!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bald Hill is the Gold Standard!

The service at Bald Hill Kia is excellent. The service team is knowledgable, courteous and efficient — and the new service area and waiting room are comfortable and spacious. On my recent visit, my car was thoroughly serviced and washed, leaving it looking and running like new. Bald Hill is the best in the business, bar none!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service and follow up. Very professiona

Excellent service and follow through! Staff is very professional. Keeps you updated throughout the service. We have 2 Kias, bought at Bald Hill and have been very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change

Car was finished ahead of schedule..pleasant service team. Shop was clean and i felt safe and comfortable while waiting. Always a great experience bringing my car there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Horriable

Was assured they were open, given an apt, drove from ct to look at a avaiable vehicle that was marked sold. Awesome waste of time with no response from anyone. If you like to be lied to and time wasted. This is your place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Inspection in the Covid Era!

I was a bit concerned with having my car inspected because of the virus situation, but Jeff made the whole experience very easy - The all new waiting room was amazing too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This was my vehicles second oil change.

Service department personnel were polite, professional and time with my service work. I will return here for my next service call. Would reccommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mr Ron Volante

Great service personal assistance for my first visit only needed a state inspection but they did an overall inspection , very close to work located

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Sales

I picked up my new Kia Optima today. Jason Sousa was my sales person and from the time I first met him in December, I have been extremely satisfied with his friendly, optimistic, and kind personality. I have called him at least a dozen or more times and he has always answered my calls in a timely manner and assured me that my questions were not bothersome to him. It took a few places for me to shop for a new car, but, I kept coming back to Jason, because I felt I could trust him. I am extremely happy with my decision to stay with a Kia and would also like to acknowledge the other associates I had dealings with as being professional, courteous and especially knowledgeable. They answered all my questions, and were the reason I came back to Kia to seal the deal. Thank you again for everything. I look forward to future business with your sales/ manager/ finance departments

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Don’t buy a car from them

Worst place to buy a car. They sell u a car with a smile and a junk. Will never buy anything from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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