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Bald Hill Kia

(460 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30am
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
2013 state dealer award
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2013 state dealer award

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(460 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bald Hill Kia from DealerRater.

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Dishonest and predatory pricing from the service dept. A bill that started at $114 magically changed to $148 overnight. Apparently it costs them $30 to recycle oil? They also still charge a 2% fee for a credit card transaction. They also sent us this form with $2000 of recommended services. I'm not spending that much on services without at least a discussion/proof that things need to be done. This is on a low mileage Forte... I would recommend that if you get your car serviced here you should bring someone who's at least a DIY mechanic and knows the lingo. They're preying on those that don't.

Dishonest and predatory pricing from the service dept. A bill that started at $114 magically changed to $148 overnight. Apparently it costs them $30 to recycle oil? They also still charge a 2% fee for a credit card transaction. They also sent us this form with $2000 of recommended services. I'm not spending that much on services without at least a discussion/proof that things need to be done. This is on a low mileage Forte... I would recommend that if you get your car serviced here you should bring someone who's at least a DIY mechanic and knows the lingo. They're preying on those that don't.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wonderful experience leasing my car. Erika is incredibly knowledgeable about the product, listens to what you really want, and does everything in her power to get you the right car at the right price. She is a joy to do business with, and I plan on continuing to do so. Highly recommend.

Wonderful experience leasing my car. Erika is incredibly knowledgeable about the product, listens to what you really want, and does everything in her power to get you the right car at the right price. She is a joy to do business with, and I plan on continuing to do so. Highly recommend.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great car buying experience with Kevin C. Highly recommended shopping for a car here. Low pressure sales and very knowledgeable and caring sales person. Would definitely recommend buying from them.

Great car buying experience with Kevin C. Highly recommended shopping for a car here. Low pressure sales and very knowledgeable and caring sales person. Would definitely recommend buying from them.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great car buying experience. Both Dan and Tyler were fantastic. Would go there again. The process was so easy. If you want a great car buying experience, I highly recommend going to see them.

Great car buying experience. Both Dan and Tyler were fantastic. Would go there again. The process was so easy. If you want a great car buying experience, I highly recommend going to see them.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very happy with my used car I bought there. Recently brought it in for an oil change and spoke with my salesperson Tyler and Used car Mgr Dan(?) about an issue. The were very responsive and took immediate action to correct the issue at no cost to me. Very much appreciated. I had a rotten experience with my last auto purchase and this customer service was very, very refreshing.

Very happy with my used car I bought there. Recently brought it in for an oil change and spoke with my salesperson Tyler and Used car Mgr Dan(?) about an issue. The were very responsive and took immediate action to correct the issue at no cost to me. Very much appreciated. I had a rotten experience with my last auto purchase and this customer service was very, very refreshing.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fine Dealership. Great experience. Andrew made us feel comfortable without being pushy. He showed concern for us before, during and after the sale.

Fine Dealership. Great experience. Andrew made us feel comfortable without being pushy. He showed concern for us before, during and after the sale.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent overall experience. It was quick, easy and an absolute pleasure to work with Andrew.

Excellent overall experience. It was quick, easy and an absolute pleasure to work with Andrew.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Yardley and the team did a wonderful job with my Kia Sorrento. I appreciate the fast and high quality work as always! Thanks, Rich

Yardley and the team did a wonderful job with my Kia Sorrento. I appreciate the fast and high quality work as always! Thanks, Rich

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Richard Bernard is a great Product Specialist. He makes the car buying/leasing experience as easy as possible.

Richard Bernard is a great Product Specialist. He makes the car buying/leasing experience as easy as possible.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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absolutely do not spend your time or money here. incompetent sales team, lazy and downright awful techs. the salesman, Peter D., was so worried about getting home when finalizing my sale, he forgot to give me my license back. I had an issue with the vehicle about a week after I bought it, so brought it in to be checked out. i was told i needed all new brake pads and rotors, as they tried to charge me another $1000, because Mike, their used car service lead, just didn't want to do the brakes before the sale. Mike would also not come speak to me when I was asking about the brakes. I now have the paperwork that notes they knew about this before I bought the vehicle and were just too lazy to put like $300 worth of work on a car im overpaying for as it is. the salesman never told me about the ecoboost feature of the car and when I tried to call about getting some help because the car was shutting off on me, I got the run around and then ignored and still have not gotten any response. it's been about a week. overall, just inconceivably terrible. please check out some of the smaller places in the state if you're looking. I would leave 0 stars if it were possible.

absolutely do not spend your time or money here. incompetent sales team, lazy and downright awful techs. the salesman, Peter D., was so worried about getting home when finalizing my sale, he forgot to give me my license back. I had an issue with the vehicle about a week after I bought it, so brought it in to be checked out. i was told i needed all new brake pads and rotors, as they tried to charge me another $1000, because Mike, their used car service lead, just didn't want to do the brakes before the sale. Mike would also not come speak to me when I was asking about the brakes. I now have the paperwork that notes they knew about this before I bought the vehicle and were just too lazy to put like $300 worth of work on a car im overpaying for as it is. the salesman never told me about the ecoboost feature of the car and when I tried to call about getting some help because the car was shutting off on me, I got the run around and then ignored and still have not gotten any response. it's been about a week. overall, just inconceivably terrible. please check out some of the smaller places in the state if you're looking. I would leave 0 stars if it were possible.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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