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Bald Hill Kia

(172 reviews)
2013 state dealer award
View 1 awards
2013 state dealer award

Reviews

(172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bald Hill Kia from DealerRater.

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Service done in a timely fashion.

Only had an oil change. it was done in a timely manner. Charge seemed to be a little high even with the coupon but in the 10 years that I have had my car it was always serviced at Bald Hill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5 stars!!

5 stars!! Thank you Jason Sousa for your excellent service! I dread going to dealerships and you made it so easy. You met all my expectations in every way in a very timely manner from meeting our budget to friendly outstanding service! We even saw the new service area so we’d know where to go and how it works when we come in for our first service appointment. I love my new car and will be recommending Jason and the dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Peter

Seamless experience. Excellent service. I would highly recommend this dealership. Jay, the sales person was excellent as was our financial person. This is the second car we bought at this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A good experience

As car dealerships go, this one was a comfortable experience. Sales people are friendly and not pushy. They were helpful and forthcoming with any questions or requests I had. I'd go there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Overall the service is excellent very good price

Again very good on price and customer services...I would recommend on both buying and having my car serviced there also.. I brought my KIA Sorento there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2019 Sorento

I have purchased 3 new Sorentos from Bald Hill and have had Joe Monte for my salesmen every time. He is the best no pressure straight forward salesmen that I have met and he is why I have not looked any where else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of a used car - "recently new."

Purchased a 2019 vehicle that was a former lease. Excellent condition and "like new." Overall a good experience, and still waiting on a few follow-up items. I wish they moved a bit on price as it was a cash sale. But overall it went well.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Carl Zambrano

Service manager very well prepared. Very friendly and courteous. He was accurate with waiting time estimate and he escorted me to the car as I was leaving. Waiting facility was fine. Good expierience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wonderful

Took my vehicle in for service. Aron was extremely helpful. Had an amazing experience at Bald Hill Kia. Will highly recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bad service

My collision person took my kia there for some repairs and my car came out with a lot of problems that didn't had before. I went there they told me they did nothing to those problems.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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